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Download our mobile app, refer to our online outage map, or register for call backs so that you have access to up-to-the-minute information in the event of a power outage. Further prepare for power outages by putting together a 72-hour emergency kit.
Get the latest power outage tools from Hydro One, including online outage reporting, outage alerts, and our Storm Centre outage map.
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View the outage map. POWER OUT? REPORT AN OUTAGE ONLINE OR CALL 613-738-0188. Manage your outage alert preferences. Log in to your MyAccount to choose how and when to receive outage alerts. Don’t have a MyAccount? Sign up today to get SMS/text or email notifications about planned and unplanned outages in your area. Learn more.
Your report will help us optimize our response time. Stay up-to-date on the latest power outage information through our Outage Centre or the Hydro Ottawa app. If you see downed wires, keep a distance of at least 10 meters (length of a school bus). Find out more about how to stay safe during a power outage.
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Our outage map is updated every 15 minutes and includes information on where an outage has occurred, approximately how many customers are affected, the status of our crews, the cause (if known), and the estimated time we expect to have power restored by.
Whether you prefer an SMS/text or email alert, you’ll receive timely information from Hydro Ottawa regarding: Unplanned outages in your area. Planned outages in progress in your area. Estimated times of restoration. Restoration status updates. Confirmation of power restoration.
Hydro Ottawa’s online outage map displays the location of current outages, the estimated number of customers affected, the cause of the outage, and the estimated time of restoration, if known. This information is updated every 15 minutes.
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