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  2. Do not respond to an email or fill out any requests for information on a website unless you're confident in its authenticity and security. Fidelity will never ask you for personal information via your personal email address.

    • Imposter/remote access scam. You may get a call alerting you to a problem with your computer, or a message may pop up on the screen saying your computer is infected with a virus.
    • Confidence/romance scams. An individual believes they are in a relationship (family, friendly, or romantic). As a result, they can be persuaded to send money, personal and financial information, or items of value to the perpetrator.
    • Fake charities. You are solicited by email, phone, or in person to contribute to an organization that sounds like a good cause but is actually a scam.
    • Social media/investment scams. Personal pictures and posts shared on social media give scammers a buffet of personal information that can be used against you.
  3. Secure email. Send our associates secure, encrypted messages about your accounts once you're logged in to Fidelity.com. Send us a secure message. Note: Never send information regarding your accounts unless it's through this secure channel—and we'll never ask for confidential data like account numbers, usernames, or passwords via email.

  4. Fidelity will never email you requesting that you confirm your personal information or password. Consider reaching out to the company through a phone call if you are still unsure if an email is legitimate or suspicious.

  5. Here are five simple ways to spot a phishing email: The email asks you to confirm personal information. Fidelity, or any other reputable company, will never ask you to confirm confidential information via email. The website and email address of the sender look suspicious.

  6. www.fidelity.ca › en › contactContact Fidelity

    Do not send trading instructions, account changes or any personal information by email. To protect your privacy, Fidelity will not accept this type of information sent by email. Please contact a Fidelity representative by phone with any specific account instructions.

  7. Your answers (yes or no) to the following questions: Did you click on any links or images within the suspected email? Did you enter or submit your login credentials? Please do not include sensitive information like your Fidelity account numbers, Social Security number, or password.