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  1. Who do I contact if I have questions about my service? We're here for you with 24/7 customer support. Message us online, call us, or explore our FAQs at optimum.net/support. Account Management. Has my account number changed? No, your account number has remained the same. Has my username and password changed?

  2. Customer service from Optimum. Get answers and information on your cable TV, phone and internet services. View Frequently Asked Questions.

    • Troubleshoot Optimum Internet, TV Or Phone Services
    • Resetting Your Optimum Password Online
    • Rebooting Your Optimum Smart Wi-Fi Router
    • Connecting to Optimum Wi-Fi Hotspots
    • Checking For Optimum Outages in Your Area

    To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. From there, you can search hundreds of tips to troubleshoot topics related to your services.

    Need help logging into your Optimum account? If you forgot your password, here’s how to reset it and log in: 1. Visit optimum.net/password. 2. Enter your Optimum ID and the code displayed. Forgot your Optimum ID? Recover it here. 3. Select how to reset your password. If you set up your Optimum ID with an alternate email address or phone number, Opt...

    Rebooting your router is a common quick fix for Wi-Fi connectivity issues. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: 1. Unplug the power from your modem and router. 2. Turn off your computer. 3. After about 60 seconds, plug your modem in. Once you see...

    Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Find Optimum Wi-Fi hotspot locations here. To connect to an Optimum Wi-Fi hotspot: 1. Enable Wi-Fi on your device. 2. Select the Wi-Fi network optimumwifi. 3. Open your browser and sign in wi...

    To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. Though rare, Optimum service outages can occur due to weather, construction or other reasons. You can receive outage notifications via email, phone or text. Select how you prefer to receive outage communication in your Optimum profile und...

  3. You can contact Suddenlink online or via its chat function at its Contact Us page. If you are new to Suddenlink, you can also call them at 877-694-9474.

    • Senior Editor
  4. May 8, 2024 · Call Suddenlink at 1-877-694-9474. This is their automated account services line. When prompted, enter your 10-digit account phone number. Follow the menu to select “Make a Payment” and then enter your payment information. You can use a credit card, debit card, or electronic check. The automated system will guide you through entering the details.

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  6. 855-270-5527. Customer Support Phone Number. 1-877-794-2724. Headquartered ...

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