Search results
Returning or exchanging an item at a store. If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. Learn more.
Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Find answers to commonly asked questions about orders, product information, returns and more. See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.
You can track your return via our Track & Trace page, and we'll email you once we receive it. How do I return my online order? How do I return my store purchase? What items are considered Final Sale? How will I be refunded? I don’t have a return label or return form. How can I send a return? HOW DO I CANCEL MY RETURN REQUEST?
Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information. Please note — swim tops, bottoms, one pieces and accessories can only be returned online. Regular Priced Merchandise. RETURNS.
If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. You can check the status of your local store using our store locator.
