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  1. Some common error messages include “Ink Cartridge Problem,” “Ink Cartridge Failure,” “Incompatible Ink Cartridges,” “Incorrect Ink Cartridge,” “Low on Ink,” “Ink Alert” or “Used or Counterfeit Ink Cartridge Detected.”

  2. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots. Ink cartridge status messages. OK: The cartridge is working normally, with no known problems.

  3. Learn how to fix HP Ink Cartridge Errors like Ink Cartridge Failure, Incompatible Ink Cartridges, Incorrect Ink Cartridge, Low on Ink, etc., using our Virtual Chat Agent.

  4. Ink cartridge error messages can appear on your printer or in the printer software, stating that the cartridge is ‘Incompatible,’ ‘Missing,’ or that there ha...

  5. Jan 22, 2020 · Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue: Reset the printer. With the printer turned on, disconnect the power cord from the rear of the printer. Wait at least 60 seconds. Reconnect the power cord to the rear of the printer. Turn ON the printer, if it does not automatically ...

  6. Nov 2, 2016 · Operating System: Microsoft Windows 10 (64-bit) Installed a brand new official HP 60XL Black ink cartridge in my HP Photosmart D110a printer. Error messages immediately began showing up. I removed and reinstalled it several times. Went online to HP website and followed all trouble-shooting steps.

  7. Find HP printer support and customer service options including driver downloads, diagnostic tools, warranty check and troubleshooting info.

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