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Resolve a concern. We welcome the opportunity to speak with you to set things right. If you still have an outstanding issue after contacting Koodo and speaking with a customer service representative, you can escalate your concern to our management team here.
Dec 12, 2022 · 1 year ago. Answer. You can schedule a callback using Koodo Assist for postpaid customers or Koodo Assist Prepaid if you’re a prepaid customer. Enter “schedule a callback” in the chat dialogue box and follow the prompts. If the robot cannot answer your question, you can post your question here.
You can use the Koodo Mobile customer service chat feature to schedule a callback with the accounts and technical support team. You can also call Koodo or text 611 from your Koodo phone to access self-service options for account information. Call 866-995-6636. Text *611. Chat with an agent.
If you're a postpaid customer (on a monthly service), you can visit Koodo Assist at koodomobile.com/chat. How can Koodo Assist help me? Koodo Assist is a digital rep that is available 24/7. It gets you answers to questions about your Koodo service instantly on your mobile device or desktop.
You can easily make a one-time payment with your credit card or Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account.
May 31, 2021 · All of our customer support now starts with Koodo Assist, a digital rep that can answer questions and help you make changes to your account. If you need to talk to someone, it’ll set up a call for you with a live rep.
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account: Log in to your Self Serve account.
