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May 24, 2023 · Explore different genres, settings, and characters with these 77 roleplay prompts. Whether you're a writer, a gamer, or a storyteller, these prompts will spark your imagination and inspire your stories.
Mar 16, 2024 · Learn how role play can help clients practice skills, cope with situations, and change unhealthy beliefs in therapy. Find scripts, exercises, games, and questions to use in your sessions.
- The customer calls, emails, or messages, your service team. Customer interactions have to begin somewhere. And, whether you realize it or not, these first moments have a major impact on the customer experience.
- The customer asks a common service question. These interactions will likely make up the bulk of your workload. These are questions that your team has been asked countless times before and their solutions are well-documented in your knowledge base or help desk.
- The customer shares negative feedback about your product or brand. When you work in customer service, there's going to be times when customers share negative feedback about your brand.
- The customer requests a product, feature, or service that you don't have. If you're a SaaS company, feature requests happen all the time in customer service.
Jul 2, 2023 · Learn how to communicate effectively with others using various interpersonal skills. Explore practical role-play scenarios for active listening, conflict resolution, empathy, assertiveness, nonverbal cues, teamwork, feedback, and cultural sensitivity.
Options for Scenarios. 1. Student who’s struggling to balance studies with caring for their child. Alex is a single parent who is going to school full-time and is unable to find reliable daycare. The daycare on campus is full and Alex is on a waitlist; all the other community daycares are also full.
Jan 18, 2024 · Learn how to use role-play scenarios to train your customer service team and improve their skills. Find 13 examples of common situations and sample responses with tips and insights.
Feb 10, 2021 · Find role-play scenarios for ESL students on various topics such as traveling, negotiation, science, environment and work problems. Suitable for online teaching with Zoom and different levels of English.
