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- File Your Claim [00:00]Elapsed Time 0 Seconds
- The 5 Steps of A Claim [00:17]Elapsed Time 17 Seconds
- USAA Is Here to Help [01:26]Elapsed Time 1 Minutes 26 Seconds
When you've been in an accident, you want to get things back to normal as quickly as possible. You can file your claim using usaa.com or the USAA Mobile App at any time. And the My USAA Claims Center helps you know where you are in our 5-step claims process along the way. Here's what our process looks like.
Step 1 Report
You'll tell us what happened, then reserve a rental car and set your method of inspection in the My USAA Claims Center.
Step 2 Investigate
We'll determine who's responsible for the accident, typically within 14 days after you file your claim. Then, we'll let you know what we need and what your next steps are.
Step 3 Estimate
Get your car inspected, so we can estimate how much the repairs will cost. It can take up to 7 business days for us to receive and review the inspector's report. Then once we write the estimate, we'll let you know when work can begin.
We'll also work to recover any money paid out for your claim — including your deductible — if our investigation finds you're not responsible for the accident. Remember, you can track your claim at any time using the USAA Claims Center on usaa.com or the USAA Mobile App. While every claim is different and the time for each step can vary, rest assure...
You may want to contact them first. We'll also look into it for you if you send us a message through our claims center. Check claim status. Report a new claim. Get answers to common claims status questions regarding claims, estimates, reimbursement and more. Read claims status FAQs.
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Check the status of your USAA insurance claim online anytime, anywhere. Log on to access your claim details and updates.
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