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How do I do returns & exchanges at Best Buy Canada?
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Returns and Exchanges. Returning or Exchanging a Best Buy Product. Returning or exchanging an item at a store. Returning an item purchased online by mail. Returning a large item. Returning bonus or bundle items. Returning or exchanging a defective item. Best Buy Return and Exchange Policies.
- Best Buy Products
Subject to usage restrictions set by the carriers, cellular...
- Best Buy Products
Subject to usage restrictions set by the carriers, cellular and wireless devices can be returned up to 15 days from the date of your in-store purchase, or 15 days from the date your online order is delivered. The return period is up to 30 days for any person who has self-identified as a person with a disability.
If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). Returns lacking proof of purchase Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.
Find answers to commonly asked questions about orders, product information, returns and more. Go to the Help Center. See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.
- Bestbuy.Com's Return Policy: The Essentials
- What If You Don’T Have The Original Box?
- Can You Return Something After Using It?
- No receipt? Here's What You Can Do
- How Fast Can You Expect A Refund?
- Can Online Purchases Be Returned in Store?
- Items That Can't Be Returned
- The Bottom Line
For most products, you’ve got 15 daysto return or exchange them. Just bring the item along with all the original packaging, accessories, and your receipt to any Best Buy store, and they’ll process the return or exchange. This applies to items purchased both online and in-store, so it’s all pretty straightforward. However, activatable devices (like ...
If the product is still in like-new condition, you might be in luck. Best Buy will generally accept returns if you’ve got the original packaging and accessories. If something’s missing, they could still take the return but may deduct a fee from your refund. So, double-check that you’ve got all the parts and pieces before heading to the store.
The general rule here is that Best Buy requires the item to be in like-new condition. If you’ve used the product but still have all the original packaging and accessories, they may accept it. Just make sure it’s not heavily used or damaged, otherwise, your return could be denied.
If you’ve lost the receipt, don’t stress too much. Best Buy can often look up your purchase with the credit card you used. If they can’t find your transaction, you might still be able to get store credit or exchange the item, but without a receipt, they’re not obligated to offer a full refund.
Refunds typically appear on your bank statement within five business days when you return the item in-store. If you’re mailing in your return, it could take up to 30 daysfor the refund to process once Best Buy receives the item. For larger cash or check payments, you’ll get a refund check mailed within ten days.
Yes, you can avoid the extra hassle and shipping fees by returning your online purchasesdirectly to a Best Buy store. Just bring your packing slip or proof of purchase along with the item, and they’ll process the return for you.
Not everything is eligible for returns. Final sale items, personalized orders, prepaid cards, and certain custom ordersare non-returnable. Plus, anything that’s worn, damaged, or missing significant components (like accessories or tags) may be denied for a refund or exchange. Always check the latest details on Best Buy’s return policy to make sure ...
Best Buy’s return policy is flexible for most purchases, but there are a few conditions to be aware of—especially around restocking fees and the like-new conditionrequirement. Keep your receipts, bring everything back in good shape, and you should have no trouble getting your refund or exchange. Following these tips can make your returns simple and...
Feb 4, 2021 · Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. The problem is return fraud, where a ...
Apr 24, 2024 · All returns to Best Buy have to be in like-new condition. The company reserves the right to deny your return if anything is wrong with it (cracked, dirty, defaced). Clothing cannot have been worn ...
