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  1. Enabling e-Mobility. Alectra is 'leading the charge' when it comes to electric vehicles (EV). Find curated information to help you make an informed decision about switching to electric. Read More.

  2. We've changed: Horizon Utilities is now Alectra Utilities. Alectra Utilities provides electric power and related services to approximately one million residential and business customers in Ontario’s Greater Golden Horseshoe area.

  3. Resources to help you understand your Alectra Utilities bill and payment options, including paperless billing, rates and service charges, online forms, moving or opening an account, causes of high bills, and water billing information.

  4. myalectra.alectrautilities.comMy Alectra

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  5. Contact information for Alectra Utilities including Customer Service, general inquiries, and to report a power outage, electrical emergency or to hear when power will be restored.

  6. Report a power outage, hazard or electrical emergency with our online form. It may not show on the outage map immediately while we're focused on restoration planning and activities. If you come across a downed power line, call 911 and Alectra Utilities' 24-hour hotline.

  7. For information on your water meter or water and wastewater/stormwater invoice, email our Customer Service department or call 905-522-9200. For water meter maintenance please contact City of Hamilton. We've changed: Horizon Utilities is now Alectra Utilities.

  8. Jan 16, 2017 · Beginning on Feb. 1, 2017, Horizon Utilities Corporation will merge with Enersource and Powerstream to form Alectra, the second-largest municipally-owned utility in North America behind the Los...

  9. Call: 1-833-ALECTRA ( 1-833-253-2872) Outages and power supply issues 24/7/365. Customer Service (Monday – Friday, 8:30 – 4:30) By extension or employee directory.

  10. Feb 2, 2017 · The approval from the OEB allowed Enersource, Horizon Utilities and PowerStream to merge on February 1, 2017 and purchase Hydro One Brampton as of February 28. This consolidation will create the second largest municipally-owned electric utility by customer base in North America.

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