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Learn more about your Rate Options or click to learn more about Time-of-Use Pricing. Our mission is to be the energy ally that our customers expect us to be. We are equipped to discover the possibilities of energy conservation and new technologies for enhancing the quality of life in the communities we serve.
Contact information for Alectra Utilities including Customer Service, general inquiries, and to report a power outage, electrical emergency or to hear when power will be restored.
Alectra Utilities bills water and wastewater/stormwater usage charges on behalf of the City of Hamilton. The City of Hamilton establishes the water and wastewater/stormwater rates.
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Alectra Incorporated, through its subsidiary Alectra Utilities Corporation, is an electricity utility and distributor that serves several municipalities in the Golden Horseshoe region of Ontario. It is a municipally owned corporation with shares in varying amounts held by the municipalities which owned its predecessor companies.
Contact Customer Service. Report a power outage or power supply issue. Call or Click Before You Dig (24/7): 1-800-400-2255. www.ontarioonecall.ca. Alectra Utilities no longer accepts in-person payments. We offer many convenient options to pay your bill including by postal mail to: Alectra Utilities. PO Box 3700, Concord, ON L4K 5N2.
We've changed: Horizon Utilities is now Alectra Utilities. Alectra Utilities provides electric power and related services to approximately one million residential and business customers in Ontario’s Greater Golden Horseshoe area.
Our customers trust us to provide safe and reliable electrical service, timely and accurate billing and advice to help them make smart energy choices.
Oct 13, 2021 · Hamilton city councillors say Alectra Utilities has blindsided them after the massive utility says it's too busy to continue delivering local water bills.
May 9, 2023 · Hamilton, ON - Alectra Utilities is addressing increasing electricity demands by strengthening its power grid in the City of Hamilton. In 2023, Alectra is investing over $22 million in infrastructure modernization projects as the city’s demand for electricity continues to grow.
