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Enabling e-Mobility. Alectra is 'leading the charge' when it comes to electric vehicles (EV). Find curated information to help you make an informed decision about switching to electric. Read More.
Resources to help you understand your Alectra Utilities bill and payment options, including paperless billing, rates and service charges, online forms, moving or opening an account, causes of high bills, and water billing information.
Our mission is to be the energy ally that our customers expect us to be. We are equipped to discover the possibilities of energy conservation and new technologies for enhancing the quality of life in the communities we serve.
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Opening and closing residential customer accounts, for customers moving into, out of, or within the Alectra Utilities service territory. Our mission is to be the energy ally that our customers expect us to be.
Customer Service & Support. Our customers trust us to provide safe and reliable electrical service, timely and accurate billing and advice to help them make smart energy choices.
Contact Us. Call: 1-833-ALECTRA ( 1-833-253-2872) Outages and power supply issues 24/7/365. Customer Service (Monday – Friday, 8:30 – 4:30) By extension or employee directory. Online: Contact Customer Service. Report a power outage or power supply issue. Call or Click Before You Dig (24/7): 1-800-400-2255. www.ontarioonecall.ca.
When it was founded, Alectra was described as the second largest municipally-owned electricity utility in North America after the Los Angeles Department of Water and Power. As of January 2019 it is the largest municipally-owned electricity utility in Canada, by number of customers served.
Guelph Hydro offers a variety of ways to pay your bill as well as automatic payments and equal payment plans to make paying your bill convenient.
With My Alectra, you’ll have secure access to easily manage your Alectra Utilities account online. Explore the Account, Billing, Services, and Usage menus to find everything you need to set your notification preferences, pay your bills, analyze your electricity use, and more.
