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Learn about electric vehicles. Interested in going electric? Discover the benefits, weigh your options, and learn about charger rebates. Learn more.
Go paperless with your BC Hydro bill; Looking into a high bill; Ways to pay your bill ; Trouble paying your BC Hydro bill? Late payment and disconnection ; Non-payment disconnections in winter; Get your service reconnected; What you should know as a BC Hydro customer . B.C. electricity affordability credit
Track and manage your electricity use. Time-of-day usage tracking tips. Get to know your bill. Go paperless with your BC Hydro bill. Looking into a high bill. Ways to pay your bill.
If you still have a question or concern regarding BC Hydro or your account, you can request support through our customer support centre. You'll need to log in using a MyHydro profile to submit a request. Please note that our turnaround times for requests is seven to eight business days.
Find information on current BC Hydro outages, how to prepare for a power outage, report an outage and what to do during a power outage. You can also log in to MyHydro to report your outage online.
Check the outage map to see if we're aware of the outage. If your outage isn't shown, call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile or report it online. See our outage status definition list to learn what the status of your outage means. All times listed are Pacific Time.
BC Hydro is a provincial Crown corporation, owned by the government and people of British Columbia, Canada. We generate and deliver electricity to 95% of the population of B.C. and serve over five million people.
Viewing your bill online. We'll send you an email when your bill is ready. In the meantime, you'll be able to see your previous bills, payment history, and electricity use. When you view your account online, your balance and the due date of your current bill is displayed automatically.
Contribute to a mission you can be proud of. Be part of a team that's at the forefront of the transition to cleaner energy solutions. We're working to reduce the impacts of climate change and build a more sustainable B.C.
You'll need to call Customer Service to: Change your mailing address for your bill. Get your electrical service reconnected if it's been disconnected for missed payments. Request a payment arrangement for your bill.
