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Resolve a concern. We welcome the opportunity to speak with you to set things right. If you still have an outstanding issue after contacting Koodo and speaking with a customer service representative, you can escalate your concern to our management team here.
May 31, 2021 · If Koodo Assist can’t solve your issue, it’ll schedule a call back with a live rep—usually within 30 minutes to an hour. Plus, depending on the inquiry, it will help by getting you to the right rep from the beginning.
Dec 12, 2022 · You can schedule a callback using Koodo Assist for postpaid customers or Koodo Assist Prepaid if you’re a prepaid customer. Enter “schedule a callback” in the chat dialogue box and follow the prompts.
It can help you manage your Koodo account by performing account transactions, such as checking your account balance, resetting your account password, and topping up your data. If you need further assistance from a live rep, you can schedule a callback.
Jun 1, 2023 · You can schedule a callback via Koodo Assist. https://www.koodomobile.com/en/help?autobots=rollout
You can use the Koodo Mobile customer service chat feature to schedule a callback with the accounts and technical support team. You can also call Koodo or text 611 from your Koodo phone to access self-service options for account information. Call 866-995-6636. Text *611. Chat with an agent.
Jan 23, 2023 · Dial 611 from your phone and Koodo will a sms link to start Koodo Assist. You can use that link to schedule a callback.
