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To access information about your claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for benefits. 1-800-206-7218. 1-800-529-3742. The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.
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- Prepare to apply
- Sign up for direct deposit
- Apply online
- Provide supporting information
- A benefit statement and access code will arrive by mail
- Check the status of your application
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•Prepare to apply
•Sign up for direct deposit
•Apply online
•Provide supporting information
•A benefit statement and access code will arrive by mail
•Check the status of your application
Complete and submit your online application right away. If you apply more than 4 weeks after your last day of work, you may lose benefits.
When you apply, you'll need:
•your social insurance number (SIN)
•if your SIN begins with a 9, you need to supply proof of your immigration status and work permit
•the last name at birth of one of your parents
•your mailing and residential addresses, including the postal codes
When you apply for EI benefits, be sure to sign up for direct deposit to get your payments deposited automatically into your bank account 2 business days after we process your EI report.
If you don't sign up for direct deposit at the time you complete your EI application, you can sign up any time after you apply by:
•completing the eServiceCanada service request form
•contacting the call centre
To find out if you're eligible to receive EI regular benefits, you must submit an application. The online application takes about 1 hour to complete.
If you don't complete the application all at once, you can come back to it later using the temporary password that you receive when you start.
Your information is saved for 72 hours (3 days) from the time you start. If you don't submit the application within this time:
•it will be deleted, and
•you'll have to start a new application
When you apply for EI benefits, you'll be asked for your email address. If we need more information about your claim and can't reach you by phone, we'll send you a toll-free number in an email, asking you to call us.
Records of employment
Employers issue ROEs to provide information about your work history. We use the information to determine: whether you're eligible to receive EI benefits how much you'll receive To view electronic and paper ROEs that we have received, go to My Service Canada Account (MSCA). Paper ROEs If your employer issues paper ROEs, you must request copies of all ROEs issued for you in the past 52 weeks or since the start of your last claim, whichever is shorter. You'll need to provide them to us as soon as possible after you submit your EI application. You can: upload copies of ROEs in MSCA mail your ROEs to us drop your records at a Service Canada Centre Note We use an automated system to review ROEs related to a claim. This system is closely monitored and all its actions are tracked. If the system identifies any issues with an ROE, the ROE is removed from the automated system for manual review. We use this system according to the Government of Canada's Directive on Automated Decision-Making.
Once your application is received, we'll mail you a benefit statement with a 4-digit access code. You'll need this code and your SIN to follow up on your application and to complete your reports every 2 weeks. Receiving an EI benefit statement doesn't mean that we've made a decision about your claim.
To check the status of your application, you can:
•register or sign into MSCA
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Employment Insurance (EI) benefits and leave information for workers, families, fishers and sickness, how to apply and how to submit a report.
If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below. For bookings made with a travel agent or partner airline, please contact them directly to make any changes.
information on the EI Premium Reduction Program (PRP) information on the Supplemental Unemployment Benefit (SUB) program. We will ask you for the following information when you call: your Business Number (BN), or the BN of the business you are calling about. the postal code associated with the BN (as registered with CRA)
Singapore Airlines benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Reported anonymously by Singapore Airlines employees.
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Reach the call centre at 1-800-206-7218. Setting clear expectations. So that all Canadians understand what they can expect in terms of service quality and speed, we have reviewed and consulted on the current service standards for EI and are working to make them clearer and more visible and meaningful to Canadians.
