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Troubleshooting. Report a problem with the Messenger app. I can't see my messages in Messenger or connect to the Internet. Unable to send messages on Messenger. Limits to sending messages on Messenger. Unable to log into Messenger app. Find out how to troubleshoot a problem with the Messenger app, including how to update the app.
- Fix a Problem
Find out how to troubleshoot a problem with the Messenger...
- Account
Learn more about your account on Messenger, including how to...
- Blocking, Reporting and Deleting
Learn more about blocking, reporting and deleting on...
- Troubleshoot your Messenger app
Open the Messenger App for Windows. Click in the top left....
- Facebook Help Center
Troubleshooting. Report a problem with the Messenger app. I...
- Fix a Problem
Open the Messenger App for Windows. Click in the top left. Hover over Messenger and then select Check for Updates. Learn how to make sure your Messenger app works properly on your device.
Facebook Messenger outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly ...
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- 1 Can't Log in to Facebook Messenger
- 2 Messages Aren't Sent on Facebook Messenger
- 3 Missing Facebook Messenger Contacts
- 5 Facebook Messenger Notifications Don't Work
- 6 Messages Have Disappeared
- 7 Can't See Stories in Messenger
- 8 Facebook Messenger Video Calls Aren't Working
If you're logged in to one of the Facebook apps, such as Instagram, Messenger automatically detects it and lets you log in with a single tap. Other times, you must sign in with your Facebook account details. If you face login issues on Messenger, try the tricks below.
If Facebook Messenger can't send messages, it defeats the purpose of using an instant messaging app. Try the tricks below to ensure your messages are sent.
When you search for someone on Messenger, Facebook tries to find the person on your friends list, mutual friends list, and Instagram. Here are the possibilities if you can't find the person on Messenger: 1. The person blocked you on Facebook. 2. Facebook banned the person's account. 3. The person deleted or deactivated their account.
Turning off Do Not Disturb mode on Androidand iPhone usually fixes the issue. However, you must allow notification permissions for Messenger to receive instant alerts.
Did you or your little one accidentally delete a conversation on Messenger? You can't retrieve such messages. If you archived conversations, the messages disappear from the main screen. Here's how to unarchive them. 1. Select the ☰ iconin Messenger. 2. Tap Archive. 3. Long tap a chat and select Unarchive.
Facebook automatically deletes stories after 24 hours. If you don't see someone's recently uploaded story, the person may have hidden the story from you. If you mute stories from several people, unmute them using the steps below and check their stories on Messenger. 1. Open Messenger Settings(check the steps above). 2. Scroll to Privacy & safety. 3...
If you encounter issues with voice and video calls on Messenger, check your device permissions. The app requires access to the camera and microphone to make calls. Here's how to allow them on Android. 1. Long tap the Messenger app icon and open the app info menu. 2. Tap Permissions. 3. Tap Camera 4. Select Allow only while using the app. 5. Repeat ...
- Restart the Messenger app. For some people, the Messenger app has a habit of slowing down or behaving erratically if it's not restarted occasionally. The remedy is simple: Force the app to close and then restart it.
- Turn off Wi-Fi. The Messenger app can run into trouble if it's trying to communicate over a poor-quality Wi-Fi connection. If you're in doubt about how well your Wi-Fi is working (perhaps you're using a public Wi-Fi network), turn it off and rely on your cellular connection instead.
- See if Messenger works on another device. Because Messenger is cross-platform and works almost anywhere (there are apps for iPhone and Android, and you can use it in a browser for Windows, Mac, and even Chrome) you can easily see if the problem also occurs on another device.
- Restart your phone. If you suspect the problem is related to your phone, restart it and see if that solves the problem. You can turn off most Android phones by holding the power button for several seconds, or you can swipe down from the top of the screen to see the shortcuts panel and tap the power icon.
Click Preferences. Click Report a problem. Describe the problem in the text box, including the steps you took to encounter the issue. Click Submit. Desktop (messenger.com) Open Messenger for Windows or macOS. Click your photo in the bottom left. Click Report a problem.
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Troubleshooting. Report a problem with the Messenger app. I can't see my messages in Messenger or connect to the Internet. Unable to send messages on Messenger. Limits to sending messages on Messenger. Unable to log into Messenger app. Find out how to troubleshoot a problem with the Messenger app, including how to update the app.
