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Enabling e-Mobility. Alectra is 'leading the charge' when it comes to electric vehicles (EV). Find curated information to help you make an informed decision about switching to electric. Read More.
We've changed: Horizon Utilities is now Alectra Utilities. Alectra Utilities provides electric power and related services to approximately one million residential and business customers in Ontario’s Greater Golden Horseshoe area.
Resources to help you understand your Alectra Utilities bill and payment options, including paperless billing, rates and service charges, online forms, moving or opening an account, causes of high bills, and water billing information.
Contact information for Alectra Utilities including Customer Service, general inquiries, and to report a power outage, electrical emergency or to hear when power will be restored.
Report a power outage, hazard or electrical emergency with our online form. It may not show on the outage map immediately while we're focused on restoration planning and activities. If you come across a downed power line, call 911 and Alectra Utilities' 24-hour hotline.
Alectra Utilities (formerly Horizon Utilities) is the first company in Canada to earn the Sustainable Electricity Company™ designation from the Canadian Electricity Association (CEA). The Sustainable Electricity Company™ designation was established by CEA for utilities across Canada and worldwide.
For information on your water meter or water and wastewater/stormwater invoice, email our Customer Service department or call 905-522-9200. For water meter maintenance please contact City of Hamilton. We've changed: Horizon Utilities is now Alectra Utilities.
