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We welcome the opportunity to speak with you to set things right. If you still have an outstanding issue after contacting Koodo and speaking with a customer service representative, you can escalate your concern to our management team here.
You can use the Koodo Mobile customer service chat feature to schedule a callback with the accounts and technical support team. You can also call Koodo or text 611 from your Koodo phone to access self-service options for account information. Call 866-995-6636. Text *611. Chat with an agent.
Dec 12, 2022 · Best answer by rikkster. You can schedule a callback using Koodo Assist for postpaid customers or Koodo Assist Prepaid if you’re a prepaid customer. Enter “schedule a callback” in the chat dialogue box and follow the prompts. If the robot cannot answer your question, you can post your question here.
Koodo Assist is a digital rep that is available 24/7. It gets you answers to questions about your Koodo service instantly on your mobile device or desktop. It's quick, easy to use, will answer almost any Koodo-related question.
You can easily make a one-time payment with your credit card or Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account. Select View my bill (or ... 1.
May 31, 2021 · If Koodo Assist can’t solve your issue, it’ll schedule a call back with a live rep—usually within 30 minutes to an hour. Plus, depending on the inquiry, it will help by getting you to the right rep from the beginning. And it’s always open. Koodo Assist is available 24/7.
Log in to your Koodo account to manage your bill and services, view your usage and more.
