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The A to Z services index is an alphabetical listing of programs and services administered by Service Canada website. You can browse programs and services by title or keyword. For information related to specific departments, consult the list of Departments and Agencies.
- Benefits Finder
The Benefits Finder helps you discover benefits and services...
- Benefits Finder
My Service Canada Account. Sign in to your account to access services for: Canadian Dental Care Plan (CDCP) Employment Insurance (EI) Canada Pension Plan (CPP) Canada Pension Plan Disability. Old Age Security (OAS) Social Insurance Number (SIN) Canada Apprentice Loan.
- On This Page
- In-Person Service Network
- Passport Service Delivery
- Social Insurance Number Program
- Canada.ca
- Secure Digital Services
- 1 800 O-Canada and Customized Information Services
- Service Transformation
- Benefits Delivery Services
- Social Security Tribunal
Description
Service Canada’s in-person network is the only visible Government of Canada presence coast to coast that provides government services to Canadians and clients, including support for accessing government benefits and programs. In 2018 to 2019, the Service Canada in-person network served 8.4 million individuals through the in-person channel, which currently comprises: 1. 318 Service Canada Centres (SCCs) supporting government programs and services 2. 31 Service Canada Centres – Passport Service...
List of key stakeholders
1. Immigration, Refugees and Citizenship Canada 2. Veterans Affairs Canada 3. Canada Revenue Agency 4. Provinces and territories
Description
Employment and Social Development Canada (ESDC) delivers the Passport Program in Canada on behalf of Immigration, Refugees and Citizenship Canada (IRCC), which is ultimately responsible for issuing passports and other travel documents to eligible Canadian citizens, refugees and other protected persons accepted by Canada. This mandate includes the management of ESDC’s two passport call centres and two passport processing centres, and the intake and processing of regular passport applications s...
List of key stakeholders
1. IRCC 2. GAC 3. Canada Post Corporation
Description
The Social Insurance Number (SIN) is a nine-digit number used since 1964 as a client or account number that is required for every person working in insurable or pensionable employment in Canada. It is used to deliver over $120 billion in benefits and collect over $300 billion in taxes each year and plays a vital role in the sound management of 34 government programs and services. The SIN is also collected in the private sector by employers for income tax and benefit purposes, and by financial...
Key program statistics
The Program administers close to 1.7 million SIN transactions each year, including new SINs and changes of records. Services are delivered through the following channels: 1. in-person: Clients can visit a Service Canada Centre in-person to obtain a SIN (1.3 million transactions or 76% of 2018 to 2019 transactions) 2. newborn Registration Services(SIN@Birth): Parents can apply for a SIN while registering the child’s birth with the province (341,000 or 20% of 2018 to 2019 transactions) and 3. b...
List of key stakeholders
There are 34 departments and programs across the Government of Canada and the Government of Quebec that are authorized to use the SIN, such as the Canada Revenue Agency, Statistics Canada, the Department of Justice, the Canada Border Services Agency, Employment Insurance/Canada Pension Plan/Old Age Security, the Canada Student Loan Program and Retraite Québec. SIN holders, employers, financial institutions and creditors are important stakeholders that use the SIN to report earnings/interests...
Description
Canada.ca is the primary Government of Canada website, providing Canadians with information on the Government’s programs and services. In collaboration with other departments and agencies, Canada.ca supports major government campaigns (Income Tax, Food Guide, Immigration, Refugees and Citizenship Canada campaigns, Seniors, Youth, Cannabis legalization and more). Of note, Canada Day content promoted by Canadian Heritage received over 1 million page views on Canada.ca during the week leading up...
Key program statistics
As of June 2019: 1. over 500 million visits to Canada.ca last year 2. over 385,000 web pages are hosted on Canada.ca 3. 22 Government of Canada institutions have fully migrated to Canada.ca, including Employment and Social Development Canada; the Canada Revenue Agency; Health Canada; Immigration, Refugees and Citizenship Canada; Environment Canada; and the Treasury Board Secretariat 4. since the GC Newsroom migrated to Canada.ca in February 2017: 4.1. 79 departments have published over 6,500...
List of key stakeholders
1. Privy Council Office 2. Treasury Board of Canada Secretariat 3. 80 federal institutions
Description
Secure Digital Services provide easy, fast and convenient access to Employment and Social Development Canada (ESDC) information and services via the Government of Canada website (Canada.ca), including secure portal access for individuals, businesses and organizations to transact with ESDC. The program delivers: 1. Canada.ca content, including over 10,000 web pages for ESDC/Service Canada/Labour 2. My Service Canada Account (MSCA), providing a secure service since 2005 that enables clients to...
Key program statistics
1. 94.6 million visits to ESDC/Service Canada/Labour content on Canada.ca in 2018 and 2019 2. 32.2 million logins to MSCA in 2018 and 2019 from over 1.4 million accounts; a 12% increase in logins compared to the same period last year 3. 815,000 visits to the Benefits and Services Finder on Canada.ca in 2018 and 2019 4. 6.7 million visits between the Canada Revenue Agency’s My Account for Individuals and MSCA in 2018 and 2019 Policy lead:Citizen Service Branch Service delivered by:Citizen Serv...
List of key stakeholders
1. Canada Revenue Agency 2. Treasury Board Secretariat
Description
1 800 O-Canada and Customized Information Services provide services to Canadians under the Government of Canada Telephone General Enquiries Services Program. 1 800 O-Canada provides a single point of contact for Canadians to access quick, up-to-date government information over the phone. It acts as the first point of contact for general information on all Government of Canada programs, services, initiatives and events, including public consultation and citizen engagement activities. In additi...
List of key stakeholders
1. Privy Council Office 2. Treasury Board of Canada Secretariat 3. Other government departments, agencies and institutions
Description
As the window to Government of Canada services for many Canadians, Employment and Social Development Canada plays an important role in the advancement of government-wide service initiatives to improve service results and offer a seamless service experience. The ESDC Service Strategy, launched in October 2016, responds to client expectations for modernized service delivery. It provides the vision, principles and goals for service transformation. The Service Transformation Plan, developed in 20...
List of key stakeholders
1. All clients 2. All employees
Description
Benefits Delivery Services provides national leadership on the delivery of benefits of the Employment Insurance, Canada Pension Plan (including Canada Pension Plan Disability) and Old Age Security programs, along with their call centres. Through this work, Benefits Delivery Services supports millions of benefit payments and interactions with Canadians, ensuring they have timely access to the information they need and receive the benefits to which they are entitled. The Employment Insurance (E...
List of key stakeholders
1. Unemployed individuals who lose their jobs through no fault of their own and those unable to work for medical reasons 2. People who are away from work because they are pregnant or have recently given birth and parents who are away from work to care for their newborn or newly adopted child 3. Caregivers of people that are critically ill or injured or needing end-of-life care 4. CPP contributors and their families that are affected by disability or death 5. Seniors, including those on low in...
Description
The Social Security Tribunal (SST) is an independent administrative tribunal created in April 2013 to review appeals of decisions made for the Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS) programs. The SST is led by a Governor in Council appointed Chairperson who provides overall strategic vision and direction. The SST operates with two levels of appeals: 1. the General Division, for appeals by clients disagreeing with an EI reconsideration decision made by...
List of key stakeholders
1. Unemployed individuals who lose their jobs through no fault of their own and those unable to work for medical reasons 2. People who are away from work because they are pregnant or have recently given birth and parents who are away from work to care for their newborn or newly adopted child 3. Caregivers of people that are critically ill or injured or needing end-of-life care 4. CPP contributors and their families that are affected by disability or death 5. Seniors, including those with lowe...
Apr 25, 2020 · Now, Service Canada has quietly added new online options that may speed up response times. An online intake tool has popped up on the Service Canada website. The tool includes a request...
The Benefits Finder helps you discover benefits and services that you might qualify for from Canadian, provincial and territorial governments. How we’re improving the way people find benefits. Over the years, many things have changed, including what Canadians need and expect from Canada.ca.
Service Canada is the program operated by Employment and Social Development Canada to serve as a single-point of access for the Government of Canada's largest and most heavily used programs, such as the social insurance number, the Employment Insurance program, the Old Age Security program and the Canada Pension Plan. [1]
Find your nearest Service Canada Centre to visit us for in-person assistance with Government of Canada programs and services.
