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  1. Access your bills online through MyDurhamWater. To register for water and sewer billing portal service, you will need your account number and your postal code. Request a statement of account. An administrative fee will be charged per account for this consumption report.

  2. Receive bills online through paperless e-billing. Choose from multiple payment options, including e-payments. Enter meter readings online. Communicate with the Region through multiple channels, such as secure email. Seamlessly access the Region's website for rate and other water billing information.

  3. The Region of Durham operates and maintains our water and sewage infrastructure. We supply safe drinking water to customers across the region. We oversee the municipal sanitary sewage systems and help connect existing or future homes to the sanitary sewer system or the water supply system.

  4. The Regional Municipality of Durham's Works Department treats and distributes safe drinking water across our region. We are home to some of the best tap water in the world. To ensure safe drinking water in the region: A sophisticated system processes the water.

  5. We can provide more information, answer questions, or resolve any issues you may have. For after-hours emergencies related to water, sewer or Regional roads, please call 905-576-9991. The Regional Municipality of Durham. 605 Rossland Road East. Whitby, Ontario L1N 6A3. Phone: 311 or 905-668-7711.

  6. Water theft is a threat to local water quality, may damage hydrants and increases water system costs. If you suspect water is being taken illegally from a hydrant, you can report this to the Region for follow up.

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  8. The Regional Municipality of Durham is celebrating its 50th anniversary this year, and we are inviting residents to learn more about the region we call home! To mark this incredible milestone, residents are invited to share their favourite part about living in Durham.

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