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Aug 16, 2024 · Some first- and second-generation Alexa devices, like the Amazon Echo, have trouble connecting to Wi-Fi. Here's how to fix those connectivity problems.
If your Wi-Fi password has recently changed, Update the Wi-Fi Settings for Your Echo Device or Update the Wi-Fi Settings on Your Echo Show. If your device is still having intermittent connection issues, Reset Your Echo Device.
Sep 4, 2024 · Basic Fixes. Check the Setup Process: Ensure you set up the Echo properly. If you’re facing issues while setting it up, check our guide for solutions to fix the Echo setup woes. Check Your...
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- Check Your Internet Connection. Sometimes Alexa doesn’t have any problems connecting to your router, but the connection from the router to your ISP is down.
- Power-Cycle the Router. If your internet is perfectly fine, the fault may lie in your router. As such, give it a quick power cycle before you start editing Alexa’s settings.
- Power-Cycle Your Alexa Device. If your router is working okay, it’s time to do the same thing with your Alexa device. You won't find a power button on an Alexa device, so you’ll need to unplug it from the mains directly.
- Re-Enter the Router Details You Gave Alexa. Sometimes the Alexa and the router are just fine, but the router details you gave your device aren't working as well as they should be.
Jun 23, 2022 · Step 1: Restart your Echo device. Sometimes all it takes to get Alexa back online is to restart the device. Unplug the Echo device from power for 10 seconds and then plug it back in. Step...
- Keyan Riddick
Jan 14, 2024 · Does your Alexa-enabled Echo device not detect Wi-Fi or won't connect to Wi-Fi? Learn how to fix Alexa not connecting to Wi-Fi during setup.
If that doesn't work, or if your device has intermittent connectivity issues, try the following steps to resolve most Wi-Fi issues: Make sure that your Echo device is within 30 feet (or 10 meters) of your wireless router.
