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     How to Fix Zscaler No Internet Connection Error

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     Video: How end users can troubleshoot Zscaler App

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     Troubleshooting Basics

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2. help.zscaler.com › zia › troubleshootingTroubleshooting - Zscaler Help

   help.zscaler.com › zia › troubleshooting

   Troubleshooting. JavaScript has been disabled on your browserenable JS.

3. community.zscaler.com › s › questionZscaler troubleshooting tools for connectivity and ...

   community.zscaler.com › s › question

   • Cached

   Another usefull web tool is the Zscaler cloud performance tool that is to measure if there is an issue between the user and the ZIA edge but again don’t bypass it in the PAC file and the Zscaler Analyzer can be used after this tool to check the connection to the web page itself.

4. community.zscaler.com › s › questionInternet Speed is Very Slow when ZCC Connected in ... - Zscaler

   community.zscaler.com › s › question

   Our issue is very similar to what is going on here. NOTE! This only works in ZTunnel 2.0 mode using client version 3.8.x. 1.) Logon to Zscaler admin. 2.) Go to client connector portal. 3.) Go to Adminsitration > Forwarding Profile.

5. community.zscaler.com › s › questionInternet Speed is slow while ZCC enabled - community.zscaler.com

   community.zscaler.com › s › question

   Internet Speed is slow while ZCC enabled. Few users Internet speed is very slow while Zscaler enabled, while it is disabled the speed is good. This was a very common Community challenge but with numerous root-causes. It depends on Home network setup (router , mesh, Family Filter, etc) then ISP (using subset of either ISP infra).

6. thegeekyshiva.com › knowledge-base › zscalerZscaler Troubleshooting – All You Need To Know

   thegeekyshiva.com › knowledge-base › zscaler

   • Cached

   1.Output of ip.zscaler.com. 2.Collect web insights logs for user and affected website. 3.Wireshark and header trace with and without Zscaler. e. In case if the website is internal to Customer Environment. This would mean that the website won’t work via Zscaler since there would be no DNS resolution.

7. customer.zscaler.com › page › zscalerZscaler Troubleshooting Essentials

   customer.zscaler.com › page › zscaler

   • Cached

   Reset. Zscaler Troubleshooting Essentials. This section includes learning paths and courses to help equip various roles to explore typical troubleshooting flows, while leveraging Zscaler's best practices and tools to resolve issues/concerns related to Zscaler products. Currently this section includes two learning paths:

8. People also ask

   How to fix Zscaler slowness?

   • In case slowness is with particular application/website than first isolate if the issue is caused by Zscaler or not. -Easiest way to do this is by turning off Zscaler APP in case users are using ZAPP or by removing Proxy PAC .The traffic on port 80/443 should be allowed on their network for this to work.

   Zscaler Troubleshooting – All You Need To Know

   thegeekyshiva.com/knowledge-base/zscaler-architecture/zscaler-troubleshoot/

   See all results for this question

   How do I know if Zscaler is a problem?

   • To determine if Zscaler is the cause turn off Zscaler APP on user machine and check application access if it is working than Zscaler is the problem . a.

   Zscaler Troubleshooting – All You Need To Know

   thegeekyshiva.com/knowledge-base/zscaler-architecture/zscaler-troubleshoot/

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   Is Zscaler good or bad for Internet speed?

   • n.lakshminarayana (Customer) asked a question. Few users Internet speed is very slow while Zscaler enabled, while it is disabled the speed is good. This was a very common Community challenge but with numerous root-causes. It depends on Home network setup (router , mesh, Family Filter, etc) then ISP (using subset of either ISP infra).

   Internet Speed is slow while ZCC enabled - community.zscaler.com

   community.zscaler.com/s/question/0D54u0000AbVUgZCQW/internet-speed-is-slow-while-zcc-enabled

   See all results for this question

   Why is my website not working with Zscaler?

   • 3.Wireshark and header trace with and without Zscaler. e. In case if the website is internal to Customer Environment. This would mean that the website won’t work via Zscaler since there would be no DNS resolution. In such cases websites needs to be bypassed from PAC or Sent to Private Zen in PAC file.

   Zscaler Troubleshooting – All You Need To Know

   thegeekyshiva.com/knowledge-base/zscaler-architecture/zscaler-troubleshoot/

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   Which Zscaler tool should I use?

   • As mentioned by @Gerhard Van Staden ,it is recommended to use Zscaler cloud performance tool, instead of speedtest.net or fast.com to determine the speed as they are not compatible with Zscaler. Best thing to answer this is to use ZDX it will give you the answer.

   Internet Speed is slow while ZCC enabled - community.zscaler.com

   community.zscaler.com/s/question/0D54u0000AbVUgZCQW/internet-speed-is-slow-while-zcc-enabled

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   Why is my Zscaler tracing not working?

   • Since the loss begins at the end of the trace and the end of the trace is the customer's gateway, this indicates that the problem is with the customer's ISP. If after measuring your traffic you still feel you are having network performance issues, there could be multiple reasons that are not caused by the Zscaler service.

   Measuring the Performance of the Zscaler Service | Zscaler

   help.zscaler.com/zia/measuring-performance-zscaler-service

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9. help.zscaler.com › zia › measuring-performanceMeasuring the Performance of the Zscaler Service | Zscaler

   help.zscaler.com › zia › measuring-performance

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