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Customer Service. Mon-Fri 7:30 a.m. to 11 p.m. EST Saturday 10 a.m. – 4 p.m. EST. Call 1-800-742-5877
The UPS Store Canada Customer Service (The UPS Store locations in Canada) Toll Free: 800.661.6232 Mon. – Thurs., 9 a.m. to 5 p.m. EST Fri.: 9 a.m. to 3:30 p.m. UPS ® Canada Customer Service Phone: (800) PICK-UPS 800.742.5877 [email protected] or visit ups.com. Need to track your package?
The UPS Store Customer Service. For The UPS Store locations in Canada contact The UPS Store Canada Home Office: Available Mon. – Thurs., 9:00 a.m. to 5:00 p.m. EST and Fri. 9:00 a.m. to 3:30 p.m. EST Phone: (800) 661-6232 or Submit your inquiry online via the Contact Us Form.
We’re here to help. Use our virtual assistant, or find the customer service route best suited for you. Contact UPS. I Have an Issue With My Package Delivery. If you have a lost package or it's damaged, we'll investigate. If we can’t find it, we’ll issue a claim. Your package shows as delivered but you can’t find it.
- Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipm...
- UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to bus...
- Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later. If we are unable to deliver a p...
- Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed...
- UPS tracking numbers appear in the following formats: 1Z9999999999999999 999999999999 T9999999999 999999999 UPS will also track the following types...
Use our virtual assistant, or find the customer service route best suited for you. Contact Us.
- We only ship to a valid street address, and do not deliver to P.O. boxes. If a shipper uses a P.O. Box address, the recipient's phone number must b...
- Packages addressed to P.O. Boxes could be delayed, won't be covered by any UPS Service Guarantee and will require an address correction charge.
- The shipment you received was sent by someone who requested that UPS offset the climate impact of the shipment. This means the sender cares about c...
- No, UPS doesn't accept Accept Army Post Office (APO) and Fleet Post Office (FPO) Addresses.
World-Class Services You Can Count On. Read more about our trusted people and network that customers depend on year-round. Saturday Residential Services Now Available in Canada. Businesses can reach residential customers over the weekend through the majority of metropolitan Canada.
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You can have your shipment picked up from your home or office by scheduling your pick-up online at the link below or by calling +1-800-PICK-UPS ® (+1-800-742-5877). UPS will pick up all packages with a single pick-up request; you’ll not be charged additional pick-up fees per package.
