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Returning or exchanging an item at a store. If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. Learn more.
If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. You can check the status of your local store using our store locator.
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Find answers to commonly asked questions about orders, product information, returns and more. Go to the Help Center. See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.
Get Directions. (866) 237-8289. Contact Us. Top Deals. Services Available. Battery and Electronics Recycling. Best Buy Mobile. Geek Squad. In-Store Pickup. Low Price Guarantee. Purolator. Returns and Exchanges. Trade-in Program. Store Hours. 11:00 AM - 8:00 PM. Shop Best Buy Canada. Computers, Tablets & Accessories.
RETURNS & REFUNDS. Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return and why. Please note that as of November 30 th, the digital returns portal will generate labels for our new carrier, Purolator.
Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
