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Our Resolutions team is available to support with negative account balances. Reach us by phone at 1-888-890-3410 on weekdays between 9am - 6pm (ET), or by email at resolutions@wealthsimple.com.
- Welcome to Wealthsimple
Want to talk to a human? Our Client Success team is here to...
- Welcome to Wealthsimple
Reach us by phone at 1-888-890-3410 on weekdays between 9am - 6pm (ET), or by email at resolutions@wealthsimple.com. Our Client Success team and Advisors are here to answer all your questions - from transferring an account to making a financial plan.
Help Centre. How can we help? Find information by topic. Get Started. Open an account and review financial information. 1% Match Offer. Everything you need to know about our 1% Match Offer. Move Money. Move funds in and out of Wealthsimple. Investing. Get help with managed and self-directed investing. Spend.
Our Help Centre can answer any of your product‑related questions. We make account transfers simple. Let us help you make the switch today.
- Technical Support and Impersonation Scams
- Phishing Scams
- Investment Scams
- Extortion Scams
- Crypto Scams
- Contacting Wealthsimple
Fraudsters may impersonate client support lines and make outbound calls to victims. Here are some tips to help keep your account safe: 1. Only contact Wealthsimple through ourHelp Center. 2. Never give remote access to your devices. 3. Never give out your digit 2FA (two-factor authentication) security codes or passwords. 1. Never accept outbound ca...
These scams are usually after personal login credentials that enable access to things like your bank or email accounts. Scammers may also try to access your banking information or crypto wallets by directing you to fake websites or emails requesting your credentials. Be careful: 1. Never give away your login credentials. Wealthsimple will never ask...
These are scams that advertise guaranteed high or fast returns with no risks. When it’s time to withdraw funds, individuals might realize it isn’t possible to get their money back. These can operate like pyramid schemes or unregulated investment managers. Here are some tactics you can use to help avoid this type of scam: 1. Practice due diligence. ...
Scammers may threaten to release personal information in return for money or crypto payment, or a wallet’s private key. For example, they may use an old password obtained from an external security breach. This is criminal extortion, and you should do the following: 1. Report this to law enforcement agencies. 2. Report the email/SMS to the service p...
Crypto giveaway scams
Scammers can impersonate celebrities on social media or hack their accounts to organize fake giveaways. Sometimes, they will offer to match and multiply an amount of crypto assets sent to them as an opportunity to make a fast return. They may also use other fake accounts to support the legitimacy of the giveaway. Here are some best practices to keep in mind: 1. Never send crypto assets for wallet address verification. 2. Ignore unsolicited reach outs asking for cryptocurrency payments. 3. Be...
Crypto withdrawal scams
Before making your first crypto wallet withdrawal, you should ensure that the receiving deposit address is secure. When you withdraw crypto to an external source (like a wallet), you will need your external wallet’s deposit address. Always copy & paste or scan the provided address as transfers are irreversible.
Crypto scam warning signs
According to theFTC, one sure sign of a scam is anyone who says you have to pay by cryptocurrency. This also includes payment by wire transfer,gift card, or cryptocurrency. Scammers prefer these methods because they are irreversible. Look for claims like these to help you spot the companies and people to avoid: 1. Scammers guarantee that you’ll make money.If they promise you’ll make a profit, that’s a scam. Even if there’s a celebrity endorsement or testimonials (those are easily faked.) 2. S...
If you believe your Wealthsimple account may be a target in a scam, please contact our risk prevention support team. You can reach this team over the phone at 1-855-255-9038 or by email through this form.
You can update or change your email, phone number, mailing or residential address, and employment information directly through your profile. To do so, follow the steps below: Wealthsimple app Web
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