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Our Resolutions team is available to support with negative account balances. Reach us by phone at 1-888-890-3410 on weekdays between 9am - 6pm (ET), or by email at resolutions@wealthsimple.com.
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As mentioned it's not the sort of thing you'll regularly need to speak to someone about, but I did contact them once and they were able to identify and advise on how to correct the issue immediately.
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Wealth simple seamed to have removed the phone number (1 855-510-8948) from their website. I have been unable to reach anyone via phone for the last few days and my messages are not being returned.