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If one or more of your Xfinity services isn’t working, you can check to see if a service outage has been reported in your area in a few different ways. If you don’t need instructions, you can visit the Status Center, log in to your account and check service outages in your area.
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Status Center. View your connection status, fix service issues, and check for local Comcast outages. Quickly find a solution without the call. Identify potential problems and discover easy fixes with the same diagnostic tool used by our agents. Restart Modem.
Jul 23, 2023 · 7 Messages. Sunday, July 23rd, 2023 5:22 AM. Closed. Outage. I have outages almost every day. The service rep gave me a DTM ID code to use when reporting every outage to help them understand what's going on. I can't get through to a real person by phone or by chat. How do I use this DTM number and track this outage? Question. •. Updated.
Jun 6, 2024 · Step 1: Check other sites, apps, browsers, or devices. Step 2: Check the lights on your router and modem or gateway. Step 3: Reboot or power cycle all your gear. Step 4: Check the Xfinity app or Xfinity Status Center for reported outages. Step 5: Check outside for work crews, or ask your neighbors if they have internet issues.
Dec 7, 2023 · If you think you're experiencing an internet outage with your Xfinity internet service, there a few steps to help rectify the problem: Check for outages on Xfinity's My Account; Check for outages using the Comcast Outage Map; Set up text message alerts for outage updates; Troubleshoot or reboot all of your internet devices
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Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health. Check the power and connections for your devices.
