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Call FedEx Customer Service: 1.800.463.3339. Need technical assistance using one of our tools? Call FedEx Technical Support: 1.877.339.2774.
No matter where you are, or which service you need assistance with, you can call, write, or email us for help matching our services and your needs.
Where is my package? Find out by entering your tracking number, track by reference, obtain proof of delivery, or TCN.
- Overview
- Call the General Customer Support Line
- Call the Technical Support Hotline
- Call the Billing Inquiries Department
- Call FedEx’s Telephone Device for the Deaf
- Check FedEx’s Website for Country-specific Contact Info
- Tweet @FedExHelp on Twitter
- Submit a Question to FedEx’s Virtual Assistant
- File a Claim for Lost, Stolen, or Damaged Goods
- Solve Your Issue Yourself in the FAQs
If you use FedEx for your shipping needs, there may come a time when you need to get ahold of them. Depending on your issue and where you’re located, there are a few different ways you can talk to someone from FedEx to get your problem resolved quickly. Read through these contact options to pick the one that best suits your needs.
Follow the automated prompts to connect to a FedEx representative.
You can use this number for international calls as well as US information. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
They can fix any issues you’re having with the website.
You can connect to the Tech Support Hotline through the main customer service line, or you can call them directly. They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
Use this number if you have questions or problems with your bill.
This line will connect you to the U.S. office, but you can also ask them to transfer you to international offices. They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
Use this number if you're hard of hearing.
You'll be able to type messages back and forth instead of talking to someone on the phone. They’re open from 7 a.m. to 8 p.m. Central time.
Numbers vary depending on the country/region you're calling from.
FedEx has offices all over the world, and international offices have different numbers. To look at a list of contact info for individual regions, visit
If you’re having an issue, tag FedEx in a tweet and explain your problem. They will most likely send you a private message, although they don’t specify how long it might take to get back to you.
To view @FedExHelp on Twitter, visit
, FedEx no longer has an email address that you can use
Instead, they have a Virtual Support Assistant that you can use to get answers and find help. Simply type in your question and follow the prompts to get started.
If you had an issue with your package, submit a claim online.
You can submit a single claim or file a batch claim on FedEx’s website. You can also track the status of your claim once you submit it.
To file a claim, visit
then click “Start a Claim.”
FedEx has answered some common customer questions on their site.
If you think you can solve your own problem, head to the frequently asked questions page and take a look through them. You can browse by subject or just read all of them to find what you’re looking for.
Enter your tracking number to see the estimated 4-hour delivery window, and then choose from available delivery options that fit your schedule.* Track packages
If your package is lost or delayed, you can track it down with the help of FedEx customer support. Make sure you have the tracking number and shipment details handy, and contact customer support for assistance.
People also ask
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Why should you use FedEx online tracking?
Sep 18, 2020 · You can track any FedEx order on the FedEx website or through an emailed link. You can also file an online claim for damaged or missing packages.
