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By helping track customers’ online activities, interactions with the company, and other customer data across touchpoints, Salesforce Customer 360 gives each team the information they need to collaborate better and do their best work.
Salesforce Customer 360 is an integrated CRM platform that solves this challenge by connecting your departments and customer data. Everyone gets a single, shared view of your customers. Think of it as a circle of information about the customer, with the customer in the centre.
With single sign-on (SSO) for Salesforce Customer Identity, users can log in to multiple applications with one set of credentials. Depending on your use case, you can configure your site as a service provider or relying party so users can log in with credentials from a third party, such as Google.
- Know Your Customers Better with A Single Source of Truth
- Improve Productivity with Best-In-Class Apps
- Scale Faster with A Trusted Platform
Have you ever gotten a call from a new customer, only to realize that they had already talked to someone else in your organization? This typically results in frustration. In fact, research showsnearly 80% of customers expect consistency when interacting across departments. Depending on the size of your small business, you may have teams focused on ...
Productivity is key for small businesses, and Salesforce’s best-in-class applications help your teams work smarter and faster. For small businesses, we bring Marketing, Sales, and Service together in a single suite called Salesforce Starter. Marketers can leverage unified customer profiles and embedded insights to better personalize every customer ...
Meeting and exceeding customer expectations is critical for small businesses that want to grow — according to our research, 83% of SMB leaders say that customer experience is the key competitive differentiator. But small businesses with limited resources can find it challenging to offer great customer experiences during periods of growth. Salesforc...
Streamline user access with a single login from Salesforce Identity. Discover the power of a single, trusted identity for employees, partners, and customers. Manage apps, users, and data sharing with simplicity and transparency. Watch demo.
Mar 19, 2024 · Salesforce Customer 360 is an integrated CRM platform that segregates users’ data and gathers a consolidated view of customer’s perceptions of businesses. It permits you to identify your users better & make data-driven decisions.
Salesforce Customer 360 changes that by bringing customer data into a single, shared view. No matter the department or team, each employee has access to one touchpoint of customer data to help them make smarter business decisions.
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