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When people contact us for help, an Apple Support Advisor responds. You’ll be their human connection to Apple: friendly, thoughtful, and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access what they’ve come to love from Apple.
- Apple Support College Advisor FAQ
Part-time and full-time career opportunities with Apple are...
- Support and Service
Areas of work include Technical Support, Customer...
- Apple Support College Advisor FAQ
Part-time and full-time career opportunities with Apple are available throughout the year — at Apple offices and the Apple Store — depending on our business needs. As an Apple Support College Advisor, you’ll gain many of the skills that could help you stand out as a candidate when you apply.
- Yes. You’ll be welcomed as an Apple team member.
- This is a part-time role and you’ll work 20 hours per week. We’ll also work with you to accommodate your class schedule.
- You can start anytime from January to June and the program lasts for 12 months, at a minimum, though you’re eligible to continue each year through...
- You’ll learn more about pay and benefits during the recruiting process.
- Yes. You’ll be paid your full starting rate during the training period.
- Yes. All Apple Support College Advisors receive a robust benefits package, including product discounts and paid time away.
- You must be enrolled in classes at a designated university throughout your employment, and a cumulative GPA of 2.7 or higher is preferred. You shou...
- The program lasts for 12 months, at a minimum. To be eligible, you must be a current student enrolled in at least one class at a participating univ...
- You’ll work where you live, so you must have a private, quiet, distraction-free room. You must have or be willing to get a desk, an ergonomic chair...
- Yes. We’ll provide reimbursements up to an amount we’ll discuss during the recruiting process.
- Online Support
- Technical Support and Customer Support
- Apple Store Support
- Applecare Business Development
- Service Channel Management and Operations
Create the online experiences that deliver Apple support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strat...
Be the voice of Apple, helping customers with live support by phone, chat, or email. On this team, you’ll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Or you could make that all possible with work in training, communications, or leadership. Whether you’re teaching a cust...
When a customer becomes an owner, it’s the beginning of a relationship. And this team helps make sure that relationship thrives. When customers visit the Apple Store, you’ll put your own passions to work to help customers bring their personal projects to life. You might help one customer sync music with video, show another how to retouch their phot...
Help manage Apple’s service and support products, including AppleCare+ and AppleCare Protection Plan. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. Team members also support AppleCare product sales to individuals and large insti...
Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical trainin...
Aug 12, 2024 · If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor.
Working at Apple as a Senior Support Advisor has been a rewarding experience. The role offers the chance to tackle complex technical challenges, collaborate with diverse teams, and provide meaningful support to customers.
60 reviews from Apple employees about working as a Support Advisor at Apple. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more.
Search 13 Apple Support Advisor jobs now available on Indeed.com, the world's largest job site.
