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Returning or exchanging an item at a store. If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. Learn more.
- Returning or exchanging an item at a store | Best Buy Canada
If you've made an in-store, online, or Quick and Easy Store...
- Returning or exchanging an item at a store | Best Buy Canada
If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. You can check the status of your local store using our store locator.
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
RETURNS & REFUNDS. Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return and why. Please note that as of November 30 th, the digital returns portal will generate labels for our new carrier, Purolator.
- You have 30 days to decide if an item is right for you. If you decide to make a return, head to any H&M store in Canada or register your return in...
- Online: All items purchased between November 1 to December 25, 2023 may be returned or exchanged up to January 31, 2024. We only accept returns/exc...
- We offer an exchange or refund with a receipt, within 30 days of the purchase date, using the original form of payment. All items must be returned...
- • For hygienic reasons, bodysuits, hosiery, underwear, swimwear (excluding bikini tops), cosmetics, earrings, and face masks cannot be returned onl...
- We will refund the value of your returned items using the same payment method initially used for the purchase. If you are an H&M Loyalty Member, th...
- Our returns are now paperless! Visit our Returns Portal to register your return. If you have any other questions, please contact Customer Service.
Find answers to commonly asked questions about orders, product information, returns and more. See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.
Order Cancellation. Online Purchases Return & Exchange Policy. For purchases made online, you can return your purchases online and in store. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information.
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For items purchased online. Note whether the merchant has walk-in store locations and allows in-person returns. That way, you can avoid repacking the item and going to the post office, as well as paying for any return shipping costs.
