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  1. Returning or exchanging an item at a store. If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada thats currently open. Learn more.

  2. If you've made an in-store, online, or Quick and Easy Store Pickup purchase, you can complete a return or exchange at any Best Buy store in Canada that’s currently open. You can check the status of your local store using our store locator.

  3. You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

  4. Try the links below. Backorders. Cancel Your Order. Check Order Status. View Order History. Volume Purchasing. Giving a Gift. International Orders. Returns. Not satisfied with a recent purchase? Check out these links on how to return or get service for your item. Return & Exchange Promise.

  5. Regular Priced Merchandise. RETURNS. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

  6. Use our store locator to find your nearest Zara store. Remember: if you are not able to visit the store, you can have someone else do so for you. RETURN AT A DELIVERY POINT. You can return your items by leaving your package at a delivery point. This return option is free.

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