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emotional labour

noun
- 1. the mental activity required to manage or perform the routine tasks necessary for maintaining relationships and ensuring smooth running of a household or process, typically regarded as an unappreciated or unacknowledged burden borne disproportionately by women: "she wondered what would happen in a household where nobody did the emotional labour"
- 2. the management of one's emotions in order to present oneself and interact with other people in a certain way while doing a job: "in the airline industry emotional labour is vital to the success of the product"
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Emotional labor
Process of managing feelings and expressions to fulfill the emotional requirements of a job
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppr... Wikipedia
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