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Does your business need a refund policy? The short answer is YES. Whether you sell physical products, digital items, subscriptions, or services, a refund policy protects both your business and your customers.
- “If You Don’T See Results, You Didn’T Want It Bad enough.”
- Satisfaction Guaranteed—Or Your Money Back!
- A World Without Refunds? Unthinkable!
- Want A Refund? Tough Luck.
- Is The Customer A Friend? Or A Foe?
- Toward More Fair & Just Refund Policies
- Second, We Need to Normalize Refunds.
That’s become the prevailing narrative of the online business refund policy. Of course, it’s nearly impossible to guarantee results. And there are reasons to remind customers and clients that, no matter what they’ve bought, they will have to put some time and effort into it. But I see evidence of an increasingly adversarial relationship with custom...
Offering refunds or maintaining a return policy hasn’t always existed, right? Someone had to come up with the idea that you could reduce the friction of a transaction by telling the buyer that they could return the item if it didn’t work out. I expected to find the genesis for the return policy at the beginning of the modern retail age—maybe in the...
Today, we take return policies for granted whether we’re shopping in brick & mortar stores or online. Direct to consumer retail brands have utilized exceptionally generous return policies to entice shoppers to give them a try. For example, Casper offers a 100-night Risk-Free trial on its mattresses, or Athleta offers a “give-it-a-workout” guarantee...
So far, we’ve established that return policies and money-back guarantees show that the seller stands by the product they sell. They transfer risk from the buyer to the seller. And they can be seen as a vital trust-building component of the buyer’s journey. Return policies and money-back guarantees can be seen as much as marketing as they are custom...
In 1603, a man sued a merchant for selling him an inauthentic bezoar stone. A bezoar stoneis a hard mass that forms in the gastrointestinal tract of animals. At that time, it was thought to have magical healing powers. The stone that the man purchased was neither a bezoar stone nor did it possess healing powers—so the man believed he was entitled t...
So what’s the alternative? How do we move forward with refund policies that support inclusivity? I have some thoughts. Before I get into it, I want to clarify again that I’m mostly speaking about digital products, memberships, and courses—not 1:1 service-based businesses. Service-based businesses should have flexible policies around refunds or work...
It might seem like a radical idea. But refunds area normal part of doing business. We expect the chance to return a product for just about any reason given some basic guidelines. Our customers come to us with the same expectation. Just because we’re a business of one or a few doesn’t change that fact—nor should it. Now, I understand that someone as...
A small business can choose to have a no-refunds policy, except in the case of faulty products or marketing that may have misled the consumer. In those instances, you may be required by law to provide a refund, or at the very least, a replacement.
- There is no legal requirement regarding the time frame to process a refund, but the faster it can happen, the more satisfied a customer will be. Id...
- Private sellers do not have to accept returns, unless the product is faulty or otherwise defective. The specific protections around faulty products...
- Issuing partial or full refunds to your customers has never been easier than with Pay.com . You can quickly find the customer’s order in your Pay D...
Jan 26, 2024 · Eligibility: Conditions under which returns are accepted (e.g., time limits, condition of the product). Return Methods: How customers can initiate a return (e.g., online form, customer service). Refund Options: Explanation of how refunds will be issued (e.g., original payment method, store credit).
Hi All, I seem to have a problem with Dealfind with refunding on one of the deals I purchased. On April 20, I purchased 2 vouchers for Car Wash at
I do not have any sort of refund policy as it’s never come up. However, I asked a moderator of a Discord server I’m in if I can advertise my products in her server and she said I can as long as I make a refund policy first.
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Does Dealfind have a refund policy?
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Apr 12, 2013 · Marketplace received dozens of complaints from exasperated Dealfind customers citing subpar customer service, defective products, oversold services, missing deliveries and an inflexible refund...
