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How do I cancel my Geek Squad Protection Plan?
How do I add a Geek Squad Protection Plan?
Can I still Buy Geek Squad Protection after I've purchased my product?
How do I cancel my Geek security plan?
How do I get Geek Squad Protection support through my Best Buy Business account? Please call us at 1-800-433-5778 or schedule an in-store appointment . How do I make a claim?
Call Geek Squad customer service and let the representative know your intent to cancel.
As of May 10, 2022, Geek Squad Home Membership and Geek Squad Business Membership are no longer available. All active Members have been automatically transferred into our Best Buy Membership program and the Best Buy Membership terms and conditions is their terms and conditions.
- Overview
- Cancelling By Phone
- Cancelling in Person
- Cancelling By Mail
You can cancel Geek Squad by phone, in person, or by mailing a letter
Consumer electronics retailer Best Buy, through its "Geek Squad" service component, offers a variety of protection plans for items purchased in store or online. For either a one-time charge at purchase or a recurring monthly charge, a “Geek Squad Protection Plan” (or "GSP Plan") covers eligible repairs and, under certain conditions, even replacement of cell phones, computers, washers, dryers and other appliances. Though not widely advertised by Geek Squad or Best Buy, the fine print of your protection plan contract clearly states that you can cancel the service at any time, for any reason, and receive a pro-rated refund.
Find your original receipt (s) and Protection Plan ("GSP Plan") contract documents.
If you have a separate receipt for the item and the GSP Plan, collect both for your call. You may need to provide information such as plan number, item number, store number, and purchase date.
Your GSP Plan receipt will include your plan number, labeled as "GSP #."
Cancelling by phone is your best option if you don't have your original receipt (s), particularly if you had the foresight to either photocopy/scan them or jot down key information like item number, GSP number, purchase date, and store number.
The Geek Squad website also states that you can call them (1-800-433-5778) regarding a lost receipt.
Follow the voice prompts, saying "protection plan" and "cancel my plan". If you are calling from the phone number on file, the automated system will walk you through the steps to cancel your plan and you will not be directed to a support staff member. .
Find your original receipt (s) and Protection Plan ("GSP Plan") contract documents.
Bring the receipt for the product and the GSP Plan, along with the GSP Plan contract, to Best Buy.
Your GSP Plan receipt will include your plan number, labeled as "GSP #."
If you cannot locate the original receipts, call Geek Squad customer service (1-800-433-5778) or follow the instructions in this article for cancelling by phone.
Visit the customer service desk at your selected Best Buy store.
Tell the clerk that you would like to cancel your Geek Squad Protection Plan.
Find your original receipt (s) and Protection Plan ("GSP Plan") contract documents.
Your GSP Plan receipt will include your plan number, labeled as "GSP #."
If you cannot locate the original receipts, call Geek Squad customer service (1-800-433-5778) or follow the instructions in this article for cancelling by phone.
Write or type a letter that briefly yet clearly declares your wish to cancel your Geek Squad Protection Plan.
Include your name, address, contact information (phone and/or email), item number, purchase date, and GSP # in the letter. Affix your signature as well.
The body of the letter can be as simple as the following: "Dear Sir or Madam: I would like to cancel my Geek Squad Protection Plan (GSP # 123456789), effective immediately. Please refund any payments due back to me to the credit card you have on file. Feel free to contact me with any questions at the phone number listed above. Thank you. Sincerely, Joe Wikihow."
Your cancellation request including a full refund of any payments made to your protection plan can only be processed in store within thirty (30) days of purchase. Please return to any Best Buy Canada location for assistance.
Have your original Best Buy Canada store or online purchase invoice handy. It will show the product covered by the plan, the Geek Squad Protection Plan you purchased, and the term and/or expiry date of your plan. For wireless devices, you will need your IMEI number available for us to reference.
You should've been given a booklet with the Geek squad protection purchase. How to cancel will be in there. Other than that, when I used to work for geek squad there was no way to cancel in store.
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