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Jan 11, 2024 · Microsoft introduces new capabilities that help retailers bring AI to the shopper journey and enhance store associate experiences. Retail is one of the most dynamic and competitive industries in the world, where customer expectations and preferences are constantly evolving. A recent McKinsey report confirms the retail sector has experienced as ...
- Retail
Microsoft Cloud for Retail includes: Retail-specific...
- Transform the retail experience
A Microsoft Work Trends survey found that one in three...
- Retail
- Overview
- Store Operations Assist
- Copilot template for store operations (Preview)
- Microsoft 365 Teams for Frontline Workers
- Microsoft Viva
Transform your retail experience by connecting store associates across the organization with Teams in Microsoft 365 for frontline workers. Equip your workforce with solutions that increase customer satisfaction, while reducing the burden on your frontline so you can invest in your team's growth. The following sections highlight key Microsoft techno...
Equip your workforce with retail solutions that improve customer satisfaction, productivity and collaboration to reduce burden on your store associates and invest in their growth.
For more information, see Overview of Store Operations Assist.
Copilot template for store operations, or AI store operations, empowers retail store employees to get answers to their questions from retailer's knowledge base and automate task creation for fellow colleagues.
For more information, see Overview of copilot template for store operations.
Use modern tools for connecting your team. Bring in-store associates and management together to streamline operations with Microsoft 365 Teams for Frontline Workers. Staff members can communicate and collaborate across multiple stores in a region, or with headquarters using the same tools and apps you use within your store. You can empower frontline workers with hardware designed for collaboration and protected by Microsoft security.
Transform your retail experience by connecting store associates across the organization. Improve cross-team/cross-function collaboration to support multiple modes of delivery such as in-store or curbside pick up when a shopper or sales associate creates an order. Empower your team with these capabilities in Microsoft 365 Teams for Frontline Workers:
•Shift scheduling
•Task management
•Task publishing
•Delegated user management
Microsoft Viva is an employee experience platform that combines different modules to help people and teams reach their potential with communications, knowledge, learning, resources, and insights.
•Viva Learning: Make learning a natural part of the day by bringing learning into the flow of work with the tools employees already use. Learn more about Viva Learning.
•Viva Insights: Viva helps people and businesses thrive with recommendations to improve productivity and well-being. Learn more about Viva Insights.
•Viva Connections: Viva Connections provides the gateway for your employees to engage with your organization. Learn more about Viva Connections.
Microsoft Cloud for Retail includes: Retail-specific configurations, connectors, and applications. Retail solutions that make it easier to activate generative AI and help improve retail experiences for shoppers and store associates. Access to our extensive, experienced retail partner ecosystem.
Mar 1, 2023 · A Microsoft Work Trends survey found that one in three retail associates say they do not have sufficient tools and technology to complete their increasingly complex duties. 1 With the Microsoft Cloud for Retail Store Operations Assist, store associates can be more productive with the ability to conduct typical business processes such as inventory counts, stock audits, store walks, shift change ...
Jul 8, 2024 · The Store Operations Assist solution is an application that provides store associates with access to data and insights into their workflow. The solution helps retailers to: Improve bottom line by driving efficiency of store operations. Improve customer experience by connecting store associates with customers.
In this article. Store Operations Assist allows the store manager/ HQ district manager to create retail tasks and assign them to store associates. Create templates, tasks, and plans for in-store actions. Review tasks and provide feedback to store associate. Create ad-hoc tasks and publish quick plans for store associates.
People also ask
What can store associates do with Microsoft Teams?
What is Microsoft cloud for retail smart store analytics?
Why should you use Microsoft cloud for retail?
How does Microsoft make generative AI more accessible to retailers?
We work closely with our partner ecosystem to offer proven solutions that help retailers in 4 key areas to become resilient and experience sustainable success: Maximize the value of your data. Elevate the shopping experience. Build a real-time, sustainable supply chain. Empower the store associate.
