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We offer phone support and can be reached at (888) 621-4008 from Monday – Friday 8:00 a.m. – 5:00 p.m. MST. For messages left after hours, you will receive a follow up call the next business day. Alternatively, you can fill in the contact form below, and we will get back to you as soon as we can.
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To order replacement parts for your Simmons drum kit please contact us and fill in the form shown, or you can call our customer support line at (888) 621-4008, and one of our team will be happy to assist you.
I've seen some good video reviews on the Simmons including this model but was wondering if anyone has any experience with their customer service? Alesis CS is not too shabby. Especially when I reached out the second time to ask if I was still under warranty for a just barely two year old pedal blowing out.
So I have a Simmons kit, so it should come to no shocker that I have to call in to get parts replaced, but I haven’t been able to get through to…
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For special requests or specific questions about our products, please call our customer service team at 1-877-666-1840. You may also send an email or chat online with one of our agents.
