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Toll-free:: 1-888-830-4911. Local: 613-991-4071. Facsimile: 613-991-2081. Many Transport Canada publications such as the Aeronautical Information Manual, the Aviation Safety Letter and the Feedback magazine can now be sent to you via email by subscribing to the TC Civil Aviation e-Bulletin.
Follow: Transport Canada provides a range of programs and services across the country. General Enquiries. Choose a topic: Service feedback. You can submit service feedback to Transport Canada if you have a compliment, complaint or comment about the service we provided. Media enquiries.
Pilot and personnel licensing, aircraft and airport operations, drones, incident reporting, air travel, airworthiness. Most requested COVID-19 measures, updates, and guidance for aviation issued by Transport Canada
You can contact us by e-mail, mail or telephone and we will address your concerns as quickly as possible. Below are several ways to provide your comments and ask questions about Transport Canada's programs and services.
If a person's travel has been disrupted and they believe that the airline did not meet the obligations in its tariff (the contract of transport between the passenger and the airline) or the APPR, they should contact the airline in writing.
Guideline on the Canadian Transportation Agency's Complaint Resolution Office air travel complaints process. Air travel complaint help and FAQs; Air travel complaint decisions and orders
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Transport Canada's General Aviation Online Services related to aircraft registration and leasing, as well as flight crew and traffic controller licensing can be accessed with an e-pass account. The most popular include the following:
