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1. • • A business must provide a replacement or refund where there is a major problem with the product or service. A replaced product must be identical to the product originally supplied. A refund must be for the same amount which the customer or client paid. Where there is a major problem with a service, a client may request to cancel the contract.
     legalvision.com.au/7-faqs-about-refunds-repairs-and-replacements/

     7 FAQs about Refunds, Replacements and Repairs - LegalVision

2. People also ask

   Do businesses offer refunds or exchanges?

   • However, many businesses offer refunds or exchanges for various other reasons to help foster good customer relations. Before you buy an item or a service, learn about the seller's refund or exchange policy. Businesses are not legally obligated to accept the return of purchased items unless they are defective.

   Refund and exchange

   ised-isde.canada.ca/site/office-consumer-affairs/en/business-practices-and-consumer-concerns/refund-and-exchange

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   Can a business accept a return if a product is defective?

   • While no legal obligation exists for businesses to accept returned items unless they are defective, retailers and other businesses generally agree that offering refunds or exchanges is a critical part of developing and maintaining good customer relations. Ask about the seller’s refund or exchange policy before you buy.

   Refund and Exchange - Entire Collection - Canadian Consumer Handbook

   www.consumerhandbook.ca/en/topics/products-and-services/refund-and-exchange/

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   Can you get a refund if a product is defective?

   • However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC’s “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

   What to Do When a Company Refuses to Refund You - FairShake

   fairshake.com/consumer-guides/getting-your-refund/

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   Does a store have a refund policy?

   • The terms and conditions of an agreement between the business and consumer may determine if a business is required to provide a refund in a particular situation. Before you buy, find out if the store has a return policy that includes exchanges or refunds. Here are some questions you can ask:

   Returns, exchanges and warranties in Ontario | ontario.ca

   www.ontario.ca/page/returns-exchanges-and-warranties-ontario

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3. ised-isde.canada.ca › refund-and-exchangeRefund and exchange - Canada

   ised-isde.canada.ca › refund-and-exchange

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   In Canada, businesses are not obligated to accept the return of purchased items unless they are defective. However, many businesses offer refunds or exchanges for various other reasons to help foster good customer relations. On this page. Refund or exchange policy. Sales receipt for refunds and exchanges. Refund or exchange complaint.

4. consumer.ftc.gov › articles › solving-problemsSolving Problems With a Business: Returns, Refunds, and Other ...

   consumer.ftc.gov › articles › solving-problems

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   Tell the business what you want. For example, say you want a refund, repair, exchange, or store credit. Include copies of relevant documents , like receipts, repair orders, and warranties. Keep the originals. Describe your next steps. Say how long you’ll wait for the business to answer.

5. www.ontario.ca › page › returns-exchanges-andReturns, exchanges and warranties in Ontario | ontario.ca

   www.ontario.ca › page › returns-exchanges-and

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   A warranty is a promise by the business to repair or replace a defective item for a period of time after the purchase. Before you purchase an item, make sure to check the terms and conditions of the item’s warranty.

6. Videos

   • 

     investopedia.com

     What Is Replacement Cost and How Does It Work?

     Jan 27, 2010

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     fairshake.com

     What to Do When a Company Refuses to Refund You - Consumer Rights Information

     Jun 12, 2020

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     goodhousekeeping.com

     How to get a refund on almost anything

     Dec 25, 2013

   View all

7. fairshake.com › consumer-guides › getting-your-refundWhat to Do When a Company Refuses to Refund You - FairShake

   fairshake.com › consumer-guides › getting-your-refund

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   However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC’s “ cooling off ” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

8. influx.com › blog › top-15-refund-and-return-policiesThe ultimate guide to 15 refund and return policies (with ...

   influx.com › blog › top-15-refund-and-return-policies

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   Sep 26, 2023 · A return and refund policy, often referred to simply as a “return policy,” is a set of rules and guidelines established by a business that outlines the terms and conditions under which customers can return or exchange products they have purchased and request a refund or store credit.

9. lawpath.com › blog › when-can-my-business-refuse-toWhen Can My Business Refuse to Give a Full Refund?

   lawpath.com › blog › when-can-my-business-refuse-to

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   Jun 7, 2019 · Businesses are under no obligation to provide a full refund when the customer cannot show that it was indeed them who entered into a transaction with your business. The most common way for customers to demonstrate proof-of-purchase is to provide a receipt.

10. www.consumerhandbook.ca › refund-and-exchangeRefund and Exchange - Canadian Consumer Handbook

    www.consumerhandbook.ca › refund-and-exchange

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    While no legal obligation exists for businesses to accept returned items unless they are defective, retailers and other businesses generally agree that offering refunds or exchanges is a critical part of developing and maintaining good customer relations.