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Does not have to give a refund
- Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/business-practices/store-policies/change-of-mind
People also ask
How long does it take to get a refund from a company?
Do businesses offer refunds or exchanges?
Does a retail store offer a refund or exchange?
What if a business refuses to give you a refund?
For most contracts, the company has 15 days to return your money. For payday loans, the company has to give you a refund within 2 days. If the contract was for a product, they are responsible for picking up the product or paying for it to be picked up if they want it back.
- Filing a Consumer Complaint
Is seeking a form of damages or compensation other than a...
- Consumer Protection Act
You don’t need to give the business a reason for cancelling....
- Filing a Consumer Complaint
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- Refund Or Exchange Policy
- Sales Receipt For Refunds and Exchanges
- Refund Or Exchange Complaint
Before you buy an item or a service, learn about the seller's refund or exchange policy. Businesses are not legally obligated to accept the return of purchased items unless they are defective. Be sure you understand the terms of the return/exchange policy, if it exists. These policies are often posted near the cash register. If the return or exchan...
When you buy an item or a service, make sure you get a receipt. Having one will help make future refunds or exchanges easier. Stores almost always need a sales receipt before accepting any refunds or exchanges.
Contact the seller's customer service or manager for help resolving any issues with a refund or exchange. For tips on resolving your complaint, check out The Complaint Roadmap. If your problem with an exchange or refund persists, or if you feel the seller is not upholding their policy, contact your provincial or territorial consumer affairs officef...
You have the legal right to return the product for a full refund, even if what you bought is perfectly alright. If there is no time limit specified, the law would probably say that the buyer has a reasonable time to ask for the refund.
You don’t need to give the business a reason for cancelling. For most contracts, the company has 15 days to return your money. For payday loans, the company has to give you a refund within 2 days.
Before you buy, find out if the store has a return policy that includes exchanges or refunds. Here are some questions you can ask: do you offer full or partial refunds, exchanges or store credit? what do I need to bring as proof of purchase? (for example, the receipt, sales tags, original packaging) are there any extra fees to return an item?
Put somewhere on your site (or wherever a customer is likely to see it pre-sale) an easy to find link that explains how long you will accept refunds for, what refunds you will refuse, and how much of a restocking fee you might charge for returns where you are at no fault.
Once the seller gets your cancellation, they have 15 days to refund all payments that you made. If you have already received the items you ordered, the seller usually has to pick them up or pay the cost for you to return them.
