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Turn your paper bills into healthy meals for local food banks. My Alectra is your new and improved online customer portal! Let's get back on track, together. We're here to help. Alectra Utilities' 2025 IRM Application and 2023 Scorecard are now available. Learn more.
- My Account Login
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- Contact Us
Alectra Inc. 2185 Derry Road West, Mississauga, Ontario L5N...
- Accounts & Billing
Start, Stop, Move. Water Billing. Scams & Fraud. Ontario...
- New Customer Set Up
Welcome to Alectra Utilities, the local electricity...
- Customer Services
Alectra Utilities provides information and resources to help...
- Paperless Billing
This year’s goal is to donate 100,000 additional meals to...
- How to Pay My Bill
You can pay your Alectra Utilities bill directly through...
- Time-of-Use Pricing
The electricity you use from 7 p.m. to 7 a.m. every day, and...
- My Account Login
Start, Stop, Move. Water Billing. Scams & Fraud. Ontario Electricity Supply Mix. Resources to help you understand your Alectra Utilities bill and payment options, including paperless billing, rates and service charges, online forms, moving or opening an account, causes of high bills, and water billing information.
With TOU and ULO pricing, you can help manage your electricity costs by shifting your usage to lower off-peak price periods when possible. If you have an electric vehicle that you charge at home overnight, ULO rates may be best for you, because you’ll be able to take advantage of the very low-priced overnight period.
AlectraCARES. Alectra invests ~$1 million each year into empowering and enhancing the quality of life of the people in the communities across our service territory. Our community support efforts include volunteerism and supporting charities and not-for-profit organizations that promote sustainability, diversity and community well-being.
Customer Service & Support. Our customers trust us to provide safe and reliable electrical service, timely and accurate billing and advice to help them make smart energy choices. Our job is to keep the lights on, keep manufacturing lines moving, ensure the computers stay powered in home offices and when the people we serve run into challenging ...
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eMobility FAQs. We understand that switching to an EV is a big change, and you may still have many questions. Check out our FAQs for answers to common questions about buying and driving electric vehicles in general and within the Alectra service territory. Still have questions?
