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  1. How to trade in your device for a gift card. 1. Visit a store. Bring your device, plus any manuals, accessories and packaging to a participating store.*. 2. Get your device valued. We’ll estimate the value of your device based on its model and condition. 3. Get a gift card.

  2. can I return an item I opened or used? We recommend getting the store’s policy in writing if you think you may have to return an item. You have the right to ask for a refund if a business misrepresents their product or service. Learn how to write a complaint letter to the business to help resolve your issue. Making a deposit. When you put a ...

  3. RETURN AND EXCHANGE POLICY. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.

  4. Click here to find a convenient Canada Post Drop Off Location. Easy Exchanges. Return merchandise using our easy mail return process, and order your new merchandise at the same time by calling 1-800-427-7895 anytime. The exchanged item will be shipped at no charge for standard shipping and handling.

  5. Yes, if the product was sold by Best Buy. You can complete a return or exchange at any Best Buy store in Canada during regular store hours. But before heading to the store, make sure your item is eligible for a return, and remember to bring proof of purchase. For more information, read our help topic on how to return or exchange an item in-store.

  6. Find answers to commonly asked questions about orders, product information, returns and more. Go to the Help Center. See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.

  7. Yes, if the product was sold by Best Buy. You can complete a return or exchange at any Best Buy store in Canada during regular store hours. But before heading to the store, make sure your item is eligible for a return, and remember to bring proof of purchase. For more information, read our help topic on how to return or exchange an item in-store.

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