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Enabling e-Mobility. Alectra is 'leading the charge' when it comes to electric vehicles (EV). Find curated information to help you make an informed decision about switching to electric. Read More.
Resources to help you understand your Alectra Utilities bill and payment options, including paperless billing, rates and service charges, online forms, moving or opening an account, causes of high bills, and water billing information.
Our mission is to be the energy ally that our customers expect us to be. We are equipped to discover the possibilities of energy conservation and new technologies for enhancing the quality of life in the communities we serve.
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With My Alectra, you’ll have secure access to easily manage your Alectra Utilities account online. Explore the Account, Billing, Services, and Usage menus to find everything you need to set your notification preferences, pay your bills, analyze your electricity use, and more.
Customer Service & Support. Our customers trust us to provide safe and reliable electrical service, timely and accurate billing and advice to help them make smart energy choices.
When it was founded, Alectra was described as the second largest municipally-owned electricity utility in North America after the Los Angeles Department of Water and Power. As of January 2019 it is the largest municipally-owned electricity utility in Canada, by number of customers served.
Contact information for Alectra Utilities including Customer Service, general inquiries, and to report a power outage, electrical emergency or to hear when power will be restored.
Contact Us. Call: 1-833-ALECTRA ( 1-833-253-2872) Outages and power supply issues 24/7/365. Customer Service (Monday – Friday, 8:30 – 4:30) By extension or employee directory. Online: Contact Customer Service. Report a power outage or power supply issue. Call or Click Before You Dig (24/7): 1-800-400-2255. www.ontarioonecall.ca.
Alectra Utilities (formerly Guelph Hydro) safely and reliably distributes electricity to more than one million customers in the Greater Golden Horseshoe area in Ontario, Canada.
