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Learn about electric vehicles. Interested in going electric? Discover the benefits, weigh your options, and learn about charger rebates. Learn more.
Go paperless with your BC Hydro bill; Looking into a high bill; Ways to pay your bill ; Trouble paying your BC Hydro bill? Late payment and disconnection ; Non-payment disconnections in winter; Get your service reconnected; What you should know as a BC Hydro customer . B.C. electricity affordability credit
Track and manage your electricity use. Time-of-day usage tracking tips. Get to know your bill. Go paperless with your BC Hydro bill. Looking into a high bill. Ways to pay your bill.
Log in to your bank's website, go to the pay bill section and add or select BC Hydro as a payee. You’ll need to have your BC Hydro account number on hand. You can also pay in person at your local branch, using telephone banking or an automated banking machine.
You'll need to call Customer Service to: Change your mailing address for your bill. Get your electrical service reconnected if it's been disconnected for missed payments. Request a payment arrangement for your bill.
Viewing your bill online. We'll send you an email when your bill is ready. In the meantime, you'll be able to see your previous bills, payment history, and electricity use. When you view your account online, your balance and the due date of your current bill is displayed automatically.
If you still have a question or concern regarding BC Hydro or your account, you can request support through our customer support centre. You'll need to log in using a MyHydro profile to submit a request. Please note that our turnaround times for requests is seven to eight business days.
