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Forgot? Log in to your Koodo account to manage your bill and services, view your usage and more.
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your Prepaid Self Serve account. Select the Profile tab. Select Report Lost / Stolen Phone in the Lost or Stolen Phone section. You can also Contact Us to suspend your service.
If you already have a username and password, visit koodomobile.com/selfserve, and try logging in with that information. You'll be asked to confirm some account information, and will need to validate your email address by clicking on the link we'll email you.
Enter your Koodo Mobile username. Password. Enter the password that accompanies your username.
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill.
You can add the mobile-optimized Koodo Self Serve site to your phone's home screen so you can keep tracking your usage, billing and more. It's basically like bookmarking the site on your phone for easy access. See our instructions below for both iPhone and ...
If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log into Self Serve, go to your My Profile page, and select People and permissions. Check for any user requests to become a Manager on your account.
Support tools. You can make changes to your Koodo account for free via Self Serve. If a rep makes changes for you, service fees may apply. Manage your account and services for free. Get help from experienced customers and Koodo Mobile Masters.
By setting up a Self Serve account, you'll be able to check your usage, top up your account, purchase Talk and Data Add-ons, and much more. Need more help? Click here.
Log in to your Self Serve account. From the Self Serve dropdown menu, choose My profile. On the My profile page, under the Security section and beside your email address, select Change.
