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Oct 6, 2023 · The monthly report, the most recent of which was released last week, found that 85.1% of last-mile deliveries hit their service commitments in August. That compares to 78.3% in the first quarter of 2023 and 83.8% in August 2022.
- Number of Completed Deliveries. The number of completed deliveries is a very worthy measure of success as it highlights the efficiency and effectiveness of a business's delivery operations.
- Order Accuracy. This critical performance indicator measures the percentage of deliveries completed without errors, ensuring that the right items, in the correct quantities, reach customers as intended.
- First Attempt Delivery Rate. This key performance indicator (KPI) measures the percentage of deliveries successfully completed on the initial delivery attempt, without the need for re-deliveries or additional attempts.
- On-Time Delivery. The on-time delivery rate measures the percentage of deliveries completed within the promised timeframe, reflecting a business's ability to meet customer expectations and adhere to agreed delivery schedules.
- Number of Deliveries. The Number of Deliveries KPI is essential for tracking a company's performance and evaluating its ability to handle customer demand effectively.
- On-Time Delivery Rate. To calculate the On-Time Delivery Rate, you need to compare the number of deliveries made on time with the total number of deliveries attempted during a specific period.
- First Attempt Delivery Rate. The calculation of the First Attempt Delivery Rate involves comparing the number of deliveries completed on the first attempt with the total number of deliveries attempted during a specific period.
- Out-Of-Route Miles. To calculate the Out-Of-Route Miles, you compare the actual distance traveled by the delivery vehicles with the planned or optimal route distance.
With global eCommerce sales expected to surpass $6.5 billion by 2023, now is the time to establish, optimize, and solidify your last mile delivery processes. Read on for a close look at what last mile delivery entails, the latest challenges and trends, and how to select a last mile delivery service provider.
- Last mile delivery is the last step in the delivery process in which an item is sent out from a local warehouse or fulfillment center for its final...
- Almost every business that supplies goods will have to deal with last mile logic logistics.
- The cost of last mile delivery depends on the company, but on average, 53% of the total delivery cost is last mile.
- Common challenges include staffing, route inefficiencies, high customer expectations, inflation, and more.
- The last mile problem refers to the common inefficiencies of last mile delivery process.
- To better plan for last mile volume fluctuations, businesses can partner with a fleet provider that has an impressive inventory, and provides short...
- The best way to keep track of delivery vehicles while they’re in the field is to utilize connected vehicles that have built-in GPS hardware, and us...
- That depends on your vehicle needs. We recommend browsing our convenient EV finder tool, where you can search by vehicle type, range, price, and more.
For logistics last mile delivery metrics is an essential data as it impacts customer satisfaction, shipping costs, and delivery efficiency. It refers to the final step of the delivery process: cargo transportation from a distribution center or local facility to the final destination.
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Sep 28, 2023 · According to Verified Market Research, the last-mile delivery software market was valued at $7 billion in 2021. With a CAGR of 9.3% from 2023-2030, it’s expected to reach $16 billion by 2030. The pandemic accelerated e-commerce growth.
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Jan 3, 2024 · Last mile delivery rapidly becomes a key determinant in shaping customer satisfaction and brand loyalty. An overwhelming 93% of consumers are more likely to stick with brands that deliver on time and offer top-notch customer service.
