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  1. Email. Make a referral to St Matthews Unit Nursing Care Home…. Referrals can be made by family members as well as by the relevent NHS Health and Social Care Teams. To make a referral to the St Matthews Unit in Northampton please call our central referral line on 01604 844 192 or send an email to commissioning@smhc.uk.com.

  2. Making a Referral. Anyone can make a referral to us on your behalf and with your consent – a family doctor, friend, family member, caregiver, neighbour and even you, yourself. Simply give us a call at 310-2222 (no area code required). Or visit your local Ontario Health atHome organization’s page for more ways to contact us. When you contact ...

  3. Ontario Health atHome offers evidence-based, best practice wound care in alignment with Ontario Health (formerly Health Quality Ontario) wound care standards and Wounds Canada. Specialized wound care teams including Nurse Champions, Nurses Specialized in Wound, Ostomy and Continence, and dedicated wound care coordinators are available to ...

    • Overview
    • Start with Ontario Health Athome
    • The Application Process
    • The Application Package
    • Community Paramedicine For Long-Term Care
    • Wait Times and Placement Offers
    • Getting Ready to Move

    Taking the first steps toward long-term care for yourself or a loved one can feel overwhelming. While there is a lot to consider, you are not alone. Ontario Health atHome will help you along the way. All applications and admissions to long-term care homes are arranged by Ontario Health atHome organizations, and they will help you along the way.

    If you still live in your own home and this is your first time looking for support, contact Ontario Health atHome to learn about the options available. You can find your local Ontario Health atHome by: 1. using the Ontario Health atHome map 2. calling 310-2222(no area code required) If you are in hospital, the hospital will have an Ontario Health a...

    Your first call to Ontario Health atHome will determine whether a care coordinator should visit you for an in-person assessment. At this visit, the care coordinator will assess your health, and may conduct other assessments as well, including: 1. capacity assessment 2. functional assessment 3. behavioural assessment With this information, your care...

    You apply for long-term care through Ontario Health atHome. They will complete most of the application, usually during an in-person meeting with you. You are responsible for completing the choice form, where you can select up to five homes, in order of preference. You can do this during the in-person meeting if you have already researched homes and...

    While you or a family member are waiting for placement in a long-term care home, the Community Paramedicine for Long-Term Care program can help you stay healthy in your own home, and avoid unnecessary trips to the hospital emergency room. You are eligible to receive community paramedicine for long-term care services if you: 1. are on the waitlist f...

    Wait times for long-term care homes vary, but once you apply it’s important to start preparing for your move. When a spot becomes available you will receive a placement offer that includes a move-in date. You will then have 24 hours to accept or reject the placement offer, and up to five days to move in. You should also be aware that you will be ex...

    Because you will need to be ready to go when your placement offer arrives, preparing in advance will help your move go smoothly. Check with the home to see if you can complete some of the admission process before move-in day. Here are some more tips.

  4. Make a referral to The Avenue Nursing Care Home…. Referrals can be made by family members as well as by the relevent NHS Health and Social Care Teams. To make a referral to The Avenue in Northampton please call our central referral line on 01604 844 192 or send an email to commissioning@smhc.uk.com.

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  5. Make a referral to Kingsthorpe Grange Nursing Care Home… Referrals can be made by family members as well as by the relevent NHS Health and Social Care Teams. To make a referral to Kingsthorpe Grange in Northampton please call our central referral line on 01604 844 192 or send an email to commissioning@smhc.uk.com.

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  7. If you have already contacted the home directly and the Long-Term Care Family Support and Action Line (toll free at 1-866-434-0144) and were not able to reach a satisfactory resolution, you can contact the Patient Ombudsman: online. by calling 1-888-321-0339 (toll free) or 416-597-0339 (in Toronto) TTY: 416-597-5371.

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