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  1. An easy way to remember ‘7726' is that they are the numbers on your telephone keypad that spell out the word ‘SPAM'. Visit Ofcom for more information. These are some typical examples of scams that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams.

  2. You may get an automated response thanking you for the report and giving you further instructions if needed. You will not be charged for sending texts to 7726. An easy way to remember ‘7726' is that they are the numbers on your telephone keypad that spell out the word ‘SPAM'. Visit Ofcom for more information.

    • What Is Scam Mail?
    • What to Do If You Think You’Ve Received Scam Mail
    • Other Ways to Report Mail Fraud
    • Our Commitment to You
    • How You Can Help Avoid Scam Mail

    Scam mail can take the form of fake lotteries and prize draws, get-rich-quick schemes, bogus health cures, investment scams and pyramid schemes. Sometimes these can be sent to you if a scammer has got hold of your contact details fraudulently. It’s worth noting there’s a difference between scam mail and legitimate mail sent by companies to promote ...

    If you think you or a family member is receiving scam mail, please complete our dedicated form here. Alternative ways to get in touch

    You can contact Citizens Advice consumer service by: 1. calling 03454 04 05 06 2. writing to Citizens Advice consumer service, 2nd Floor, Fairfax House, Merrion Street, Leeds, LS2 8JU 3. or completing their online form Action Fraud is an organisation run by the National Fraud Authority. This is a government agency, which provides information about ...

    You need to feel confident that your mail and personal information is safe with us. We take this responsibility very seriously. We’re determined to do all we can to help prevent scam mail entering the system. We’re bound by the Universal Service Obligation and required by law to deliver all mail entrusted to us. However, with the help of our custom...

    If you're moving home, Action Fraud recommends using a Redirectionto reduce the risk of identity fraud. They recommend redirecting mail from your old address to your new address for at least a year. If you hold power of attorney for somebody, you can apply for a Redirection on their behalf. You can do this if you believe they’re a victim, or are vu...

  3. Mar 6, 2024 · Scam messages impersonating postal services are always a popular phishing method amongst fraudsters and Google searches for emails sent from ‘royalmail@royal-mail-infos.com’ have recently spiked. These emails tell you that there’s been an ‘unsuccessful delivery attempt’ of your parcel and that you need to pay a small fee for it to be redelivered.

  4. Dec 12, 2023 · The Royal Mail text and email scam involves messages that claim there is an issue with a package delivery. The messages include convincing Royal Mail branding and often have parcel numbers or tracking IDs to add legitimacy. The texts and emails state various reasons for the “delivery problem” such as: Additional customs charges need to be paid

  5. Mar 23, 2021 · Below are some of the scams that the Royal Mail are currently aware of. Your package could not be delivered. The email informs you that your package could not be delivered due to no custom duty ...

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  7. Apr 9, 2024 · A link takes you to a fake website (royal-mail.cloud) where you’ll be asked to make a payment. There are also some email versions of the scam - with Sender: Royal Mail Group Ltd, various email addresses may be used including press.office@royalmail.com. The email informs you that your package could not be delivered due to no custom duty being ...

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