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  1. Patient use of their health information accessible to them through online tools (e.g., patient portals and smartphone apps) can help empower them to make informed decisions about their health and track progress on health-related goals, potentially resulting in improved patient outcomes (1).

  2. Preliminary work suggests that hospitalized patients and/or designated caregivers can use acute care patient portals to seek educational content about medications and test results, and to communicate health concerns, needs, preferences, and questions directly to providers. 9 However, a multitude of content and functionality design considerations and implementation challenges persist. 9 Key ...

  3. Patient portals are intended to engage patients by giving them access to medical information; however, if patients are unable to understand the information or the system is not usable, patients will not take advantage of them.

    • Patient Portals
    • Patient Portal Provincial Service Standards
    • Patient Portal Provincial Implementation Guide

    Patient portals give patients safe and secure online access to their personal health information and the ability to manage aspects of their own health care. They also can help patients and clinical teams interact in a more meaningful way to create better patient outcomes. The provincial service standards and implementation guide together help Ontar...

    This document outlines standards that are mandatory, recommended, and those for future consideration. The purpose of the standards is to help Ontario Health regions, Ontario Health Teams, and other health care organizations, facilitate the expansion or selection and implementation of digital patient portal solutions. View the Patient Portal Provinc...

    This guide is for health care organizations, including Ontario Health Teams, seeking to implement a patient portal. It supports an organization’s education and decision-making before procuring and implementing a patient portal solution. View the Patient Portal Provincial Implementation Guide Opens in a new window

  4. The first measure will require more than 80% of patients are provided timely electronic access (within 48 hours for providers and 36 hours for hospitals) to their health information, and the second measure will require more than 35% of patients are provided with electronic access to patient-specific educational resources .

  5. Sep 8, 2021 · Fifteen studies evaluated the impact of digital patient portals on the utilization of health services with mixed results. Patient characteristics were described in 32 studies, and it was reported that the utilization rate usually increases with age and female gender.

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  7. Jun 2, 2020 · Moving forward, research on improving patient engagement using EHR portals should measure a broader array of patient skills, access, and interest; address usability barriers identified to date; incorporate in-person support for patients; and apply the principles of implementation science.

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