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    • Doesn’t currently offer online refunds

      • Unfortunately, PRESTO doesn’t currently offer online refunds for card balances. Their system relies on a mail-in form process ([Form A] (link to presto refund form) for physical cards and [Form C] (link to presto refund form) for mobile wallet cards) to ensure secure verification and delivery of your refunded funds.
      subwaystation.ca/presto-card/refund/
  1. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  2. A Canada Post strike is affecting online PRESTO card orders and paper form processing. You can use the PRESTO app or website to set up Autoload, Autorenew or a TTC 12-Month Pass and some refunds can be processed in person.

  3. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.

  4. Your refund will be issued by Interac e-Transfer® only to the e-mail address in your My PRESTO Account. If you cannot accept Interac e-Transfer®, Direct Deposit is available. A VOID cheque is required. If you require a cheque instead, extra processing time is required.

  5. When you top-up a Presto card online, the updated balance information has to be written to a card in order to work, which happens when you tap in a station. If you top-up online but do not tap your card on a reader within 30 days, the attempted top-up is cancelled.

  6. Jun 22, 2024 · Yes, you can get a refund on the remaining balance of a registered PRESTO card, but there are some conditions: The card must be a physical card registered to your My PRESTO Account. Monthly passes and other fare products are not refundable.

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  8. To get a PRESTO card refund, your PRESTO card must be added to a PRESTO Account. Some PRESTO products are not refundable. Visit the PRESTO website for more information, PRESTO Refund. Burlington Transit will not issue PRESTO card refunds at the Downtown Transit Terminal. Funds loaded on your PRESTO card don’t expire and can be used on GO ...

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